6 Personal Assistant Resume Examples & Writing Guide
Learn how to write a winning personal assistant resume with our 6 real-world examples and step-by-step writing guide. Find tips for highlighting your skills and experience, even if you're just starting out. Follow our advice to make your resume impress hiring managers and help you get your next job. Includes examples for experienced and entry-level candidates.
Want a personal assistant job? Your resume needs to impress. In a busy hiring manager's hands, it has to quickly show you've got the right skills and experience.
But what exactly should you include? How do you format it for maximum impact?
Don't worry. In this article, we'll break it all down with 6 personal assistant resume samples. We'll also share expert tips for writing each key section - summary, work history, skills, and education.
By the end, you'll know how to put together a personal assistant resume that gets noticed and lands you interviews. Let's jump right in!
Common Responsibilities Listed on Personal Assistant Resumes
- Managing and maintaining schedules, appointments, and calendars
- Organizing and prioritizing tasks and projects
- Handling phone calls, emails, and correspondence
- Making travel arrangements and booking accommodations
- Preparing and editing documents, reports, and presentations
- Managing expenses, budgets, and invoices
- Coordinating meetings and events
- Liaising with clients, vendors, and other stakeholders
- Providing administrative support to executives and teams
- Conducting research and gathering information as needed
How to write a Resume Summary
Why is the Summary/Objective Section So Important?
The Summary/Objective section of your resume is like the heartbeat of your career narrative. Consider it the first impression on your potential employer, setting the tone for the rest of your resume. Imagine being in your potential employer's shoes: with just a few seconds to vet many resumes laid in front of them, yours need to catch their attention and maintain interest.
A meticulous, well-constructed summary will quickly present who you are and what you're capable of. It captures the attention of your reader by efficiently summarizing your skills, experiences, and career aspirations, all tailored towards the position you're pursuing. Omitting this section is the same as speaking in a voice too low; it might lead people to miss out what you have to say.
Key Components of a Good Summary/Objective Section
Creating a great summary or objective section does not need to defy logic. By incorporating just a few elements, you can effectively articulate your value proposition. Begin with your top skills or areas of proficiency. As a Personal Assistant, these can see your abilities in communication, organization, multitasking, or even problem solving. Specificity lends credence and authenticity to your narratives so associated details on your skills, such as how you've used or developed them, will help.
Next, your experiences are your treasure trove. Draw from your work chronicles, detailing out notable achievements, significant projects, or successes. Reflectivity befits your narrative in showing your potential to learn and grow. Hence, highlighting how your experiences have driven your development offsets the need for avowed self-endorsement.
Lastly, make sure to state your career aspirations. Aligned to the position you’re seeking, it will display your commitment and earnestness about the role. It firmly situates you into the narrative, making it credible and relatable. And while it represents your future, it provides a neat segue into a discussion about your past performances and experiences.
The Fine Balance
Well, this still isn't about stuffing all that you can in one section. It's about curating a concise pitch about you. It should be succinct, and yet comprehensive. It should reflect your depth, and yet never wade into details. It's always a balancing act - a squaring of it all into just five or six sentences carrying all that about you. Keep it simple, avoid jargon and make sure that every word tells your story.
Rest assured that the rest of your resume will provide more details. The summary section is there to touch upon the core points, making your reader want to know more about you. It's not about proving anything, rather it's about presenting an intriguing insight into who you are and what you can bring to the table.
Adherence to these guidelines should assure development of a good Summary/Objective section, full with substance and full with promise, equipped to catch attention and create interest. As you highlight your skills, experiences, and aspirations briefly and succinctly, you carve a clear path for your career narrative to ensue and thrive.
Strong Summaries
- Detail-oriented Personal Assistant with over 5 years of experience managing business operations and enhancing the lives of high-profile executives. Proven track record of maintaining appointments, managing travel, coordinating events, and handling all other executive support tasks with utmost professionalism.
- Highly motivated, reliable and multifaceted Personal Assistant with a 7-year background in executing administrative tasks in fast-paced settings. Demonstrated skills in managing complex schedules, overseeing projects, and improving office efficiency.
- Dynamic Personal Assistant having 10 years of expertise in a corporate environment. Exceptional interpersonal and communication skills, with an aptitude for handling confidential matters. Skilled in schedule coordination, team leadership, and customer service.
Why these are strong?
These examples are good because they highlight the applicant's years of experience, key skills, areas of expertise, and achievements. Stating the number of years experience upfront quickly tells the employer that the applicant is seasoned in the role. Mentioning key skills like communication, schedule coordination, and customer service indicates the capacity to handle the typical duties of a personal assistant. Confidentiality, which is critical in personal assistant roles, is also highlighted. The summaries also give an impression of the candidate's working style - such as high motivation, reliability, or dynamism - which helps employers to know if they'll fit the company culture.
Weak Summaries
- I've worked as a personal assistant for a while and I'm good at it. Looking for a new job now.
- I know how to answer phones and organize things. I've always been good at keeping things in order.
- Personal Assistant with an OK understanding of business operations and good at managing calendars.
- I've been a PA before and am now seeking a new job in this industry. I know the common tasks in this role.
Why these are weak?
These are considered bad examples because they're vague and don't actually provide specific information about the person's experience or skills. A good summary would both provide an overview of the candidate's skill set and show enthusiasm for the role and the company. For instance, mentioning 'OK understanding' implies the applicant is just average in their skills and might not carry out functions as expected. An 'always been good at keeping things in order' is a too general statement. Concise explanation of relevant, specific skills is required. Lastly, 'I’ve been a PA before' just tells a reader that the candidate had the role before but says nothing about what they achieved or learned in the role, making it a bad practice.
Showcase your Work Experience
When diving into the world of resumes and employment-seeking, it's crucial to understand the significance of a carefully structured work experience section. This portion of your resume is not only a reflection of your past roles and duties, but it also serves as a tangible demonstration of your skills and abilities. As a Personal Assistant, you would have accumulated a variety of skills including organization, communication, scheduling, and much more, all of which should be highlighted in your work experience section.
Understanding the importance of clarity
In the context of a resume, your work experience section is akin to a story of your past employment. It should not simply list the positions you've held. Instead, it should provide a clear, concise narrative of your professional journey, emphasizing roles that reflect the job you're applying for. Avoid jargon and industry-specific terminology unless absolutely necessary. Accessibility is key when it comes to resumes, you want anyone to be able to understand your work experience, regardless of their familiarity with your field.
Quantify your achievements and impact in each role using specific metrics, percentages, and numbers to demonstrate the value you brought to your previous employers. This helps hiring managers quickly grasp the scope and significance of your contributions.
The magic of relevance
A relevant work experience section is not simply a summary of your job titles and responsibilities. It involves selecting and presenting past experiences that most strongly support your candidacy for a particular position. For example, as a Personal Assistant, positions where you demonstrated a strong ability for organization, time management, and effective communication would be significantly more relevant than positions that don’t reflect these skills. Every role included in your work experience section should serve to further project your skills and abilities to the reader.
Strive for professionalism
In today's competitive job market, a resume packed with professionalism is crucial. This ties strongly into formatting, punctuation, and attention to detail within your work experience section. Ensure that every entry is consistently formatted and all timeframes, titles, and companies are accurately represented. Remember, the smallest details can elevate a good resume to a stellar one.
With these guiding principles in mind, crafting a compelling work experience section for your resume becomes significantly less daunting. Before embarking on this crucial stage of tailoring your resume, remember to focus on clarity, relevance, and professionalism. While crafting your work experience section may seem overwhelming, these strategies will guide you through the process and ensure that your final product is polished and represents your skills and experiences to the fullest extent.
Finally, don't rush through creating your work experience section - ensure each role is depicted accurately and thoughtfully, providing a clear, readable, and thorough recollection of your employment journey. This section is a realm of your resume that should shout your professional prowess. Crafting a concise yet informative work experience section is sure to propel you forward in your job-searching journey.
Strong Experiences
- Managed executive schedule, coordinated meetings and travel itineraries, resulting in a 40% increase in time efficiency.
- Implemented an effective filing system, leading to improved document management.
- Liaised with clients, suppliers, and staff, demonstrating excellent communication skills.
- Handled company expenses and invoices, maintaining accuracy in financial records.
Why these are strong?
These examples exhibit the individual's key skills and achievements in tangible ways. Each bullet starts with a strong action verb ('Managed', 'Implemented', 'Liaised', 'Handled') which gives it impact and communicates the candidate's ability to produce results. It's also valuable that these examples are quantifiable where possible, demonstrating the level of impact made (i.e., 'resulting in a 40% increase in time efficiency'). This is good practice as it allows employers to visualise the candidate's abilities more clearly. They all indicate different key strengths - time management, organisational skills, communication, and financial savviness - which showcases the candidate's versatility.
Weak Experiences
- Did stuff for my boss
- Worked a lot
- Did all kinds of stuff
- Handled some things
- I was really busy
- Work, work, work
- Constantly doing stuff
- Some administrative tasks
- Lots of meetings
Why these are weak?
The use of vague language and general terms like 'stuff', 'things', 'work, work, work', 'lots of meetings', 'did all kinds of stuff' etc in the work experience section of a Personal Assistant resume is a bad practice. These phrases do not give the hiring manager any indication of what the applicant’s responsibilities were, what skills they used, or the results they achieved during their previous roles. It is important to always be specific and detailed when explaining your duties and responsibilities. Vague language does not project confidence or competence. Instead, it may deter potential employers as it shows a lack of professionalism and can indicate a lack of valuable skills.
Skills, Keywords & ATS Tips
When building a resume, focusing on the skills section is crucial, especially for a Personal Assistant position. Here, the use of hard and soft skills, as well as the right keywords, can really make a difference. Let's take a closer look at each of these elements.
The Significance of Hard and Soft Skills
Every job relies on a combination of hard and soft skills, and a Personal Assistant's role is no exception. Hard skills are the technical knowledge or abilities you need for the job. For example, experience with scheduling software or proficiency in a foreign language. On the other hand, soft skills are more about your behavior and how you work with others. Think about skills like communication, time management, or problem-solving.
The reason these skills are important is simple. They help show that you are qualified for the job and can handle the responsibilities that come with it. Plus, they demonstrate your ability to interact effectively and productively with others.
Keywords and ATS: Why They Matter
When writing your resume, especially the skills section, it's important to include keywords. These are specific words or phrases that employers look for to identify if you're a suitable candidate for the job. Key words might represent hard or soft skills, job responsibilities, or qualifications.
In addition to catching the employer's eye, keywords are significant because of ATS. ATS stands for Applicant Tracking System. Many companies use these systems to filter resumes and decide which are worth considering. These systems look for keywords that match the job description. So, if your resume includes these keywords, it's more likely to pass this system and reach a human recruiter.
The Connection Between Keywords, ATS, and Matching Skills
There's a crucial link between keywords, ATS, and the skills listed in your resume. The idea is to find the most relevant skills in the job posting and make sure they're reflected in your resume. By doing this, you help ensure that your resume is ATS-friendly and that employers can see at a glance that you have the necessary skills.
Remember, hard skills tend to be the easiest to match with keywords in a job ad since they are more specific. Still, don't forget about your soft skills. Even if they might be harder to fit into a keyword-rich resume, there's always a place to highlight your unique abilities and character traits.
In a nutshell, understanding the necessity of hard and soft skills, as well as making efficient use of keywords to beat ATS, can significantly increase the effectiveness of your skills section in your resume.
Top Hard & Soft Skills for Full Stack Developers
Hard Skills
Soft Skills
Top Action Verbs
Use action verbs to highlight achievements and responsibilities on your resume.
Education & Certifications
To include education and certificates on your resume as a Personal Assistant, list them in the "Education" section. This usually sits towards the end. Begin with your highest level of education and move downward. For each entry, state the degree/certificate, educational institution attended, and graduation date (or anticipated graduation if relevant). For distinct but related qualifications (like a Certified Personal Assistant credential), list these under a separate "Certifications" section, including the name of the certification and the granting organization.
Some of the most important certifications for Personal Assistants
Validates expertise in using Microsoft Office applications, such as Word, Excel, PowerPoint, and Outlook.
Recognizes expertise in office management, project management, and technology skills.
Validates expertise in meeting and event planning, including logistics, budgeting, and risk management.
Validates knowledge of Scrum principles and practices for agile project management.
Resume FAQs for Personal Assistants
What is the best format for a personal assistant resume?
The most effective format for a personal assistant resume is the reverse-chronological format. This format highlights your most recent work experience first, followed by previous positions in descending order. It allows employers to quickly assess your relevant experience and qualifications.
How long should a personal assistant resume be?
A personal assistant resume should typically be one to two pages long. If you have less than 10 years of experience, aim for a one-page resume. For those with more extensive experience, a two-page resume is acceptable. Focus on including the most relevant information and tailoring your resume to the specific job requirements.
What skills should I highlight on my personal assistant resume?
When creating your personal assistant resume, emphasize skills such as organization, time management, communication, problem-solving, and attention to detail. Additionally, highlight your proficiency in relevant software, such as Microsoft Office, and any experience with managing schedules, travel arrangements, or event planning.
How can I make my personal assistant resume stand out?
To make your personal assistant resume stand out, tailor it to the specific job requirements and company culture. Use strong action verbs to describe your accomplishments and quantify your results whenever possible. Include a well-crafted summary statement that showcases your unique value proposition and highlights your most relevant skills and experience.
Should I include references on my personal assistant resume?
It is generally not necessary to include references on your personal assistant resume. Instead, have a separate list of references ready to provide upon request. This list should include the names, titles, companies, and contact information of three to four professional references who can speak to your skills, work ethic, and character.
A personal assistant provides indispensable administrative support to executives. Key responsibilities include calendar management, travel booking, and handling correspondence. When applying, tailor your resume to highlight multitasking abilities, attention to detail, and examples of discreetly managing confidential information. Quantify achievements demonstrating organizational skills and commitment to delivering seamless support.
Highly organized and proactive Personal Assistant with a proven track record of efficiently managing executives' schedules, travel arrangements, and administrative tasks. Skilled in anticipating needs, resolving complex issues, and maintaining strict confidentiality. Adept at building strong professional relationships and creating a positive work environment. Committed to providing exceptional support to enhance productivity and achieve organizational goals.
- Managed complex calendar for a high-profile executive, prioritizing meetings and ensuring seamless coordination of appointments
- Planned and executed domestic and international travel arrangements, including flights, accommodations, and ground transportation
- Processed expense reports and maintained meticulous records, ensuring timely reimbursements and adherence to company policies
- Acted as a liaison between the executive and internal and external stakeholders, facilitating effective communication and collaboration
- Proactively identified and resolved potential issues, demonstrating strong problem-solving skills and attention to detail
- Provided comprehensive administrative support to a high-level talent agent, managing schedules, correspondence, and project timelines
- Coordinated meetings, conference calls, and industry events, ensuring smooth logistics and facilitating effective communication
- Maintained a well-organized filing system for contracts, scripts, and client information, ensuring quick access to critical documents
- Assisted in the planning and execution of client events, including premieres, award shows, and charity functions
- Demonstrated a high level of discretion and confidentiality when handling sensitive client information and industry matters
- Provided administrative support to a team of consultants, managing calendars, travel arrangements, and expense reports
- Prepared and formatted presentations, reports, and correspondence, ensuring professional and error-free deliverables
- Maintained office inventory and supplies, anticipating needs and ensuring a well-stocked and organized work environment
- Served as the first point of contact for clients and visitors, providing a warm and professional welcome
- Assisted with onboarding new team members, facilitating a smooth transition and integration into the company culture
A household personal assistant ensures a family's smooth daily operations by handling domestic responsibilities like cleaning, cooking, scheduling, errands, and more. When crafting your resume for this role, lead with a compelling professional summary spotlighting your multitasking abilities, organizational skills, and meticulous attention to detail. Elaborate on prior experience managing hectic schedules, arranging travel, and maintaining estates. Furthermore, emphasize invaluable interpersonal strengths like discretion, adaptability, and a knack for anticipating needs. With a well-rounded, achievement-oriented resume, you can demonstrate your ability to uplift and streamline any household's routines.
Highly experienced and dedicated Household Personal Assistant with a proven track record of providing exceptional support to high-profile individuals and families. Adept at managing complex schedules, coordinating travel arrangements, and maintaining a discreet and professional demeanor. Committed to ensuring a seamless and stress-free environment for clients, allowing them to focus on their personal and professional pursuits.
- Manage daily schedules and appointments for a high-profile family, ensuring seamless coordination and punctuality.
- Coordinate domestic and international travel arrangements, including flights, accommodations, and ground transportation.
- Oversee household staff, including hiring, training, and performance evaluations.
- Plan and execute high-end social events, including dinner parties, charitable fundraisers, and family celebrations.
- Maintain strict confidentiality and discretion in all aspects of the family's personal and professional lives.
- Oversaw the daily operations of a 15,000 square foot luxury estate, ensuring impeccable maintenance and presentation.
- Managed a staff of 12, including housekeepers, chefs, and groundskeepers, ensuring exceptional service and attention to detail.
- Coordinated and supervised extensive renovations and upgrades to the estate, working closely with contractors and designers.
- Developed and implemented a comprehensive security protocol to ensure the safety and privacy of the family and their guests.
- Acted as a trusted liaison between the family and their extensive network of personal and professional contacts.
- Served as a live-in private chef and house manager for a high-net-worth individual in a luxury waterfront residence.
- Planned and prepared gourmet meals tailored to the client's dietary preferences and restrictions.
- Managed all aspects of the household, including cleaning, laundry, and general maintenance.
- Coordinated and supervised a team of part-time staff, ensuring consistent, high-quality service.
- Assisted with personal errands, shopping, and other day-to-day tasks as needed.
A Senior Personal Assistant provides comprehensive support to executives, adeptly managing schedules, travel, expenses, and confidential matters. Exceptional organizational and communication skills are essential. When crafting your resume, emphasize executive-level administrative experience and proficiency in calendar management, travel coordination, and discreet handling of sensitive information. Highlight examples demonstrating strong multitasking abilities and problem-solving skills.
Highly experienced and proactive Senior Personal Assistant with a proven track record of providing exceptional support to high-level executives. Adept at anticipating needs, managing complex schedules, and ensuring seamless operations in fast-paced environments. Possesses excellent communication, problem-solving, and organizational skills, enabling executives to focus on strategic priorities.
- Provided comprehensive administrative support to the CEO and CFO, managing their calendars, travel arrangements, and correspondence.
- Coordinated board meetings and executive retreats, ensuring flawless execution and timely distribution of materials.
- Served as a liaison between executives and internal departments, facilitating effective communication and project coordination.
- Implemented new processes that streamlined expense reporting and reduced reimbursement processing time by 50%.
- Managed confidential documents and sensitive information with the utmost discretion and professionalism.
- Provided high-level administrative support to the President, managing a complex schedule and prioritizing tasks effectively.
- Coordinated domestic and international travel arrangements, ensuring seamless logistics and adherence to tight schedules.
- Managed the President's correspondence, drafting and editing emails, memos, and presentations.
- Planned and executed high-profile events, including film premieres and industry conferences, ensuring flawless execution.
- Developed and maintained strong relationships with key stakeholders, including executives, talent, and external partners.
- Provided personalized support to a high-profile celebrity client, managing their daily schedule and personal affairs.
- Coordinated travel arrangements, including private jet charters and luxury accommodations.
- Managed household staff, ensuring smooth operation of the client's residence and handling vendor relationships.
- Planned and executed private events, including birthdays and charity functions, ensuring an exceptional guest experience.
- Demonstrated discretion and confidentiality in handling sensitive personal and professional matters.
An Executive Personal Assistant serves as the indispensable right-hand to high-level executives, providing comprehensive administrative support to streamline operations and maintain a productive work environment. Key responsibilities include coordinating complex calendars, making travel arrangements, managing correspondence and filing systems, and handling confidential matters with utmost discretion. Excelling in this role demands superb organizational abilities, impeccable time management, skilled multitasking, and a knack for anticipating needs. Prospective candidates should highlight proven experience furnishing high-caliber executive assistance, preferably in fast-paced, demanding environments. Emphasize expertise in duties like arranging intricate travel itineraries, seamlessly juggling rapidly shifting priorities, and communicating with tact and professionalism. When crafting your resume, meticulously detail instances where your excellent judgment, unflappable composure under pressure, and mastery of digital organizational tools elevated an executive's productivity and efficiency. Quantify achievements that demonstrate your capacity to function as a remarkable force-multiplier and gatekeeper.
Highly motivated and detail-oriented Executive Personal Assistant with over 8 years of experience supporting C-level executives in fast-paced environments. Adept at managing complex schedules, coordinating travel arrangements, and facilitating seamless communication. Known for exceptional organizational skills, discretion, and the ability to anticipate needs. Committed to providing top-notch support to enhance executive productivity and efficiency.
- Provide comprehensive support to the CEO, managing their calendar, travel, and correspondence
- Coordinate board meetings, prepare agendas, and record minutes
- Liaise with internal departments and external stakeholders to ensure smooth communication and collaboration
- Implement and maintain efficient filing systems for confidential documents and records
- Proactively identify and resolve potential issues, ensuring seamless operations
- Supported the SVP of Sales, managing their busy schedule and travel arrangements
- Coordinated complex international travel itineraries, ensuring all visas and documents were in order
- Prepared expense reports and managed reimbursements, maintaining accurate financial records
- Planned and executed high-profile client events and meetings
- Trained and mentored new executive assistants, fostering a supportive team environment
- Supported a high-profile talent agent, managing their schedule and correspondence
- Coordinated travel and accommodations for clients attending industry events and award shows
- Maintained a strict level of confidentiality when handling sensitive client information
- Assisted with script coverage and provided feedback to the agent
- Developed strong relationships with clients, ensuring their needs were met
A Personal Assistant Intern provides administrative support, handling tasks like scheduling, data entry, and office management. Strong MS Office, communication, and organizational skills are essential, along with the ability to multitask. When crafting your resume, clearly format sections like experience and skills relevant to the role. Illustrate your qualifications with specific examples, proofreading carefully to ensure a polished, concise document that markets you effectively.
Highly organized and detail-oriented aspiring personal assistant with a passion for supporting executives and professionals in maximizing their productivity. Skilled in managing calendars, arranging travel, and handling administrative tasks with discretion and efficiency. Eager to leverage strong communication and problem-solving skills in a fast-paced environment while gaining valuable experience as an intern.
- Managed executive calendars, scheduled meetings, and coordinated travel arrangements for a team of 5 senior managers
- Streamlined office supply ordering process, reducing costs by 15% through vendor negotiation and inventory management
- Handled sensitive documents and maintained strict confidentiality in all business matters
- Assisted with onboarding new employees, ensuring smooth integration into the company culture
- Received recognition for exceptional organizational skills and attention to detail
- Provided top-notch customer support for a diverse client base, addressing inquiries and resolving issues in a timely manner
- Maintained a 95% customer satisfaction rating through active listening and effective problem-solving
- Collaborated with cross-functional teams to improve customer experience and streamline support processes
- Developed a comprehensive knowledge base, reducing average call handling time by 20%
- Received multiple awards for outstanding service and commitment to customer success
- Assisted with day-to-day office operations, including answering phones, greeting visitors, and managing correspondence
- Organized and maintained filing systems for important documents and records
- Provided administrative support for community events and outreach programs
- Demonstrated flexibility and adaptability in a dynamic, fast-paced environment
- Developed strong interpersonal skills while working with a diverse group of staff and community members
A Personal Care Assistant helps clients with daily tasks like bathing, dressing, grooming, and light housekeeping. When crafting a resume, highlight experience delivering compassionate care and following procedures precisely. Emphasize relevant certifications, observational skills, patience, and the ability to communicate clearly. Keep descriptions concise yet impactful within the word limit.
Compassionate and dedicated Personal Care Assistant with over 5 years of experience providing exceptional care to clients in various settings. Skilled in assisting with daily living activities, medication management, and creating a positive and supportive environment. Committed to promoting independence and enhancing the quality of life for each individual under my care.
- Provide personalized care to 5 clients with diverse needs, ensuring their comfort and well-being
- Assist with activities of daily living, including bathing, dressing, and meal preparation
- Collaborate with healthcare professionals to develop and implement individualized care plans
- Maintain accurate records of care provided and report any changes in client condition
- Received Employee of the Month award for exceptional dedication and client satisfaction
- Assisted residents with daily living activities, including grooming, toileting, and mobility
- Monitored vital signs and reported any changes to nursing staff
- Participated in care plan meetings and contributed to the development of individualized care strategies
- Provided emotional support and companionship to residents, fostering a positive living environment
- Trained new CNAs on facility policies and best practices for resident care
- Provided in-home care to clients with chronic illnesses and disabilities
- Assisted with personal hygiene, dressing, and light housekeeping tasks
- Prepared nutritious meals according to clients' dietary restrictions and preferences
- Accompanied clients to medical appointments and social outings, ensuring their safety and comfort
- Consistently received positive feedback from clients and their families for compassionate and attentive care