Case Manager Resume Example & Writing Guide

A top-notch resume is vital for case managers to land interviews in a crowded field. This guide provides a resume sample and expert tips to help you showcase your case management expertise, highlight key accomplishments, and rise above the competition. Learn how to build a resume that grabs hiring managers' attention and positions you for success.

A strong resume is essential for case managers looking to land their dream job. In a field where attention to detail and clear communication are vital, your resume needs to showcase your skills and experience in a way that catches the eye of potential employers.

This guide provides a step-by-step approach to crafting a case manager resume that stands out. We'll cover the key sections your resume should include, such as a compelling summary statement, work experience, education, and relevant skills. You'll also find tips on how to tailor your resume to the specific job you're applying for and highlight your most impressive achievements.

By following the advice in this article and studying the included case manager resume example, you'll be well on your way to creating a document that effectively markets your abilities and helps you secure more interviews. Whether you're a seasoned case manager or just starting in the field, this guide will give you the tools you need to take your job search to the next level.

Common Responsibilities Listed on Case Manager Resumes

  • Assessing client needs and developing individualized service plans
  • Coordinating and monitoring client care and services
  • Maintaining accurate and up-to-date case records and documentation
  • Advocating for clients to ensure they receive appropriate services and resources
  • Collaborating with healthcare providers, social workers, and other professionals
  • Conducting home visits and client assessments
  • Developing and implementing care plans to meet client goals
  • Providing crisis intervention and counseling services as needed
  • Connecting clients with community resources and support services
  • Monitoring client progress and adjusting care plans accordingly

How to write a Resume Summary

Too often, we overlook the vital role a summary or objective section plays in a resume. Many view it as an afterthought, a simple preamble to the 'meatier' parts like experience or skills. But, the summary section isn't just an introductory statement - it's your opportunity to encapsulate your value to a prospective employer, drawing them in and making them want to learn more about you.


Think of the summary or objective section like an advertisement. It must immediately convey to the recruiter why they should choose you for a Case Manager role. This is not the place for generic statements or vague descriptions. Rather, it should present a clear and concise picture of your professional persona - which includes your capabilities, experience, and career aspirations.


When crafting this section in your resume, remember why it exists: to capture the reader's attention quickly. Hence, a simple language that is easily readable plays a crucial role. Avoid industry jargon or overly complex sentences; convey your career narrative with clarity and simplicity.


It's important to effectively communicate your past experiences and outcomes that showcase you as a reliable Case Manager. Note your credentials and qualifications in the summary. Provide high-level details of your proven ability to manage cases and deliver successful results. Focus on your specific area of expertise in case management - be it patient care, disability services, or behavioral health. Remember, authenticity and genuine expertise are extremely attractive to hiring managers.


Incorporate your career aspirations into the summary. This shouldn't just list what you want though. Instead, make it very clear how your career goals align with the opportunities provided by the potential employer and how these shared interests can foster a win-win scenario.

Finally, remember - a blend of expertise, authoritativeness, and trustworthiness form the cornerstone of a skillfully written resume summary or objective section. Arriving at the intersection of your passion, skills, and the employer's needs is where the magic happens. Craft it with purpose, for its brevity and placement often belies its importance.

Strong Summaries

  • Compassionate Case Manager with over five years of experience, proficient in developing comprehensive care plans. Highly skilled at coordinating multiple services for maximizing clients' well-being and improving their quality of life.
  • Results-driven Case Manager with a track record of developing effective relationships with service providers. Proven ability to manage caseloads, develop care plans, and provide crisis intervention, contributing to successful patient outcomes.
  • Dedicated Case Manager with a decade of experience in healthcare settings. Expert in reviewing medical records, collaborating with healthcare professionals, and developing personalized care plans. Committed to advocating for patients and improving healthcare delivery.
  • Certified Case Manager known for effectively coordinating patient care and services. Detail-oriented professional with excellent problem-solving skills, able to interpret complex regulations and develop compliant care plans.

Why these are strong?

These examples reflect the various skills and experiences that can be beneficial for a Case Manager position. They highlight the individual's proficiency in areas such as developing care plans, managing caseloads, collaborating with other professionals, and navigating regulations. The examples also mention specific achievements and personal attributes such as compassion, dedication, results-driven and detail-oriented, which can all positively impact a patient's care. Using different approaches in each statement also helps to present a unique case for hiring in each example.

Weak Summaries

  • I am a case manager with years of experience I can't even count. I know I'm the best at what I do. Just hire me and I'll show you. I guarantee no one else is as good as I am.
  • Passionate Case Manager. Devoted to my work but work-life balance is my full priority. Can work remotely as needed. Open to PT work only.
  • I am an expert in everything related to case management. I know all the laws and all the procedures and there is no one better for this job than me. I am the best.
  • Case Manager here. I must say that I've worked in numerous chaotic work environments. But, I am positive that your company will be a relaxing change. I am looking forward to the coffee breaks.
  • I think I would be great at this job because I am great at managing cases. I've seen it all and done it all. There is really no need for me to learn anything more because I already know everything.

Why these are weak?

The first and third examples are extremely arrogant and lack humility, something that is not appealing to an employer. It also fails to provide specific details about their skills or experiences. The second example shows more interest in work-life balance (which is not a negative sentiment in itself) than the actual role, which may create an impression that the candidate isn't very committed. The fourth one undermines previous workplaces, showing a possible lack of respect and professionalism. The last example indicates an unwillingness to grow and learn new things, which is a crucial aspect for any professional role. Being arrogant, lack of specific skill sets, and displaying unprofessional demeanor are unattractive to potential employers and thus considered bad practice.

Showcase your Work Experience

When navigating the humbling task of updating your resume, it's common to encounter confusion, especially when it's time to focus on the Work Experience section. This chunk of information could be an intimidating prospect even for seasoned veterans let alone if you're recently stepping into your role as a Case Manager. Crafting this section overwhelfully and without ego, is significant in displaying who you are professionally. Take a breath, grab your coffee, and let's dissect this together.

Demystify Your Job Title

Firstly, a job title, like 'Case Manager', requires further explanation. Elucidate your responsibilities, achievements and skill-set instead of relying on the cold, corporate jargon. What does a Case Manager in your particular field really do? Explain the parts of your day-to-day role that may not be immediately evident from your job title.

Quantify Accomplishments

It’s easy to write job descriptions as lists of tasks. But the true value lies in the outcome of these tasks. And what better way to illustrate this than with real numbers? Do not hesitate to quantify your accomplishments wherever possible. Did your efficiency lead to a 20% drop in case processing time? Incorporate that!

Expert Tip

Quantify your achievements and impact using concrete numbers, metrics, and percentages to demonstrate the value you brought to your previous roles.

Relevance over Chronology

Work experience isn't just about what you did, but also about relevance. Contextualize your experience ensuring that it reflects your readiness for the job at hand. Instead of religiously following a chronological order, arrange your experiences in a way your most relevant experience sits at the peak of your section.

Use Action Verbs

Remember, your resume isn't your professional biography. Aim for power-packed succinctness by starting each bullet point under your work experience with strong verbs. Driving, facilitating, leading, coordinating, these are robust indicators that add muscle to your profile.

Emphasize on Soft Skills

Being a Case Manager isn't just about corporate mastery. Your job is human-focused and requires empathy, conflict resolution, and crisis management. Do not neglect these soft skills. Highlight them within your accomplishments and tasks.

This guide isn't a magic trick to make your resume stand out, but to provide a foundation for you to construct an authentically-you, professional narrative. Enjoy the process and remember that your Work Experience section isn't just a catalogue, it's your professional story. Start shaping it today for a promising tomorrow.

Strong Experiences

  • Directed case management activities including intake, assessment, and referral processes.
  • Coordinated team efforts to accomplish client service plan goals in a timely manner.
  • Fostered positive relationships with service providers to enhance resource accessibility for clients.
  • Followed up on individual case files to ensure compliance with state authority regulations.
  • Streamlined data management systems to improve the efficiency of case management operations.

Why these are strong?

The good examples provided exhibit a well-rounded display of responsibilities and achievements that would be expected of a candidate for a Case Manager role. They showcase key skills such as coordination, relationship management, compliance, and system optimization. Each point is action-oriented and demonstrates the impact of the individual's contributions. For instance, fostering positive relationships not only shows strong communication skills but also impacts the client’s accessibility to resources. This candidate appears well-versed in multiple facets of case management which is definitely a trait employers would appreciate. Furthermore, providing specific results such as 'streamlined data management systems' can show expertise and hands-on experience.

Weak Experiences

  • Just did my tasks
  • Called people sometimes
  • Held a few meetings
  • Lots of paperwork, lots of calls
  • Case management stuff
  • Did things with clients
  • Attended court appointments every now and then

Why these are weak?

The examples provided reflect non-specific and vague descriptions of a Case Manager's role. A quality resume should include clear, concise, and specific descriptions of roles, responsibilities, and accomplishments. Phrases such as 'Just did my tasks' or 'Did things with clients' does not provide any useful information to potential employers about your past job experiences or skills. It is best to avoid generic phrases and strive for detailed summaries of your duties and achievements, tailoring each point to the specific skills and experience required by the job you are applying for.

Skills, Keywords & ATS Tips

When it comes to creating a strong Case Manager resume, the skills section is indispensable. Hard and soft skills give the interviewer an overview of what you can offer. Keywords play a key role in increasing your chances of landing an interview and must be considered.

The Role of Hard and Soft Skills

Hard Skills

Hard skills are learned abilities. These are the technical skills required to perform tasks in a job, like managing case files, coordinating with service providers, or maintaining record systems.

Soft Skills

Soft skills, on the other hand, are behavioral qualities. In case management, these can include communication, empathy, problem-solving, and patience.

When listed together on your resume, hard and soft skills give potential employers an understanding of your full range of abilities. Not only do they illustrate your technical know-how, but they underscore your adaptability, your team working abilities, and your communication skills. After all, being a Case Manager is not only about the technical parts, it also relies greatly on the empathy and understanding that you bring to the situation.

Linking Keywords, ATS, and Skills

When creating your resume, it doesn't matter how well you've articulated your skills if your application never reaches a human reader. This is where keywords and Applicant Tracking Systems (ATS) come in.

An ATS is a type of software that scans resumes looking for particular words or phrases (keywords). These keywords are usually specific skills, terms or requirements mentioned in the job description. The ATS then ranks applications based on how many keywords and relevant phrases they contain.

So how do you increase your chances of passing the ATS? By strategically placing these keywords in your skills and experiences section.

To identify these keywords, carefully study the job description and discern what skills, qualifications, and experiences are most important. Use similar language when describing your own skills and experiences. Ensure your most relevant hard and soft skills are highlighted, and that coherent keyword phrases are included.

Carefully optimizing your resume with hard & soft skills and keywords not only helps you bypass the ATS but also ensures that you accurately reflect the core competencies needed for the job. This strategy can significantly boost your chances of getting a call-back for an interview.

Remember, don't stuff your resume with keywords, as this may create the impression of low-quality content and might even have the opposite effect. Balance your skills and experiences with the necessary keywords to give your resume a powerful, authentic touch.

Top Hard & Soft Skills for Full Stack Developers

Hard Skills

  • Case management software proficiency
  • Knowledge of relevant laws and regulations
  • Data analysis and interpretation
  • Assessment and evaluation skills
  • Documentation and record-keeping
  • Resource coordination
  • Crisis intervention
  • Client advocacy
  • Conflict resolution
  • Needs assessment
  • Goal setting and planning
  • Collaborative teamwork
  • Risk assessment
  • Budget management
  • Medical terminology
  • Soft Skills

  • Empathy and compassion
  • Effective communication
  • Active listening
  • Problem-solving
  • Critical thinking
  • Time management
  • Organizational skills
  • Cultural competence
  • Adaptability
  • Stress management
  • Patience
  • Interpersonal skills
  • Team building
  • Client relationship building
  • Ethical decision-making
  • Top Action Verbs

    Use action verbs to highlight achievements and responsibilities on your resume.

  • Assessed
  • Evaluated
  • Coordinated
  • Advocated
  • Resolved
  • Assisted
  • Developed
  • Implemented
  • Collaborated
  • Facilitated
  • Documented
  • Managed
  • Navigated
  • Supported
  • Educated
  • Empowered
  • Engaged
  • Negotiated
  • Mediated
  • Promoted
  • Referred
  • Monitored
  • Assured
  • Guided
  • Planned
  • Solved
  • Communicated
  • Prioritized
  • Empathized
  • Listened
  • Advocated
  • Interpreted
  • Informed
  • Coached
  • Collaborated
  • Assisted
  • Followed up
  • Education

    Including your educational background and professional certifications on your resume is essential, especially for a Case Manager position. First, create a section titled "Education" or "Education & Certifications". List your college degree details in this section, beginning with the name of your degree followed by your institution's name, its city and state, and the period of your attendance.

    Under your degree, specify any relevant certifications you hold. Name the certification, the issuing organization, and the date received. If you're currently pursuing any certifications, list them as "In Progress". Keep your information concise and prioritize relevancy to enhance your resume's impact.

    Resume FAQs for Case Managers


    What is the ideal resume format for a Case Manager?


    The most recommended resume format for a Case Manager is the chronological format, which lists your work experience in reverse chronological order, with the most recent job first. This format highlights your career progression and allows you to showcase your relevant experience effectively.


    How long should a Case Manager resume be?


    A Case Manager resume should typically be one page in length for candidates with less than 10 years of experience, and no more than two pages for those with extensive experience. The key is to be concise and highlight only the most relevant information that demonstrates your qualifications for the role.


    What should be included in the resume summary or objective for a Case Manager?


    Your resume summary or objective should be a concise statement that highlights your relevant skills, experience, and accomplishments as a Case Manager. It should also convey your career goals and how you can contribute to the prospective employer's organization.


    How should I quantify my achievements on a Case Manager resume?


    Quantifying your achievements is crucial in a Case Manager resume. Use specific numbers, percentages, or metrics to demonstrate the impact of your work. For example, you could mention the number of clients you successfully managed, the percentage of cases resolved within a specific timeframe, or any cost savings or process improvements you implemented.


    What keywords should I include in my Case Manager resume?


    Some essential keywords to include in a Case Manager resume are: case management, client advocacy, care coordination, discharge planning, resource allocation, documentation, communication skills, problem-solving, and any industry-specific terms or certifications relevant to your field.


    How can I make my Case Manager resume stand out?


    To make your Case Manager resume stand out, highlight any specialized training or certifications you possess, showcase your ability to work with diverse populations, emphasize your strong communication and interpersonal skills, and quantify your achievements. Additionally, tailor your resume to the specific job requirements and use relevant keywords.

    Case Manager Resume Example

    A case manager is responsible for assessing clients' needs, developing care plans, and coordinating access to appropriate services and resources. They monitor progress and act as advocates. Key qualifications include strong interpersonal skills, problem-solving abilities, and organizational expertise. When writing a case manager resume, clearly outline relevant experience and highlight achievements through quantifiable metrics. Emphasize your educational background related to social work or healthcare. Use a clean, readable format, and tailor your skills to match the job requirements.

    Brian Sanders
    (952) 521-4333
    Case Manager

    Dedicated and compassionate Case Manager with over 6 years of experience in providing comprehensive support and guidance to diverse client populations. Adept at assessing client needs, developing individualized service plans, and collaborating with multidisciplinary teams to ensure optimal outcomes. Committed to empowering clients and promoting their overall well-being through advocacy, resource coordination, and strong interpersonal skills.

    Work Experience
    Senior Case Manager
    06/2021 - Present
    Heartland Alliance
    • Managed a caseload of 50+ clients, providing individualized support and resource coordination to ensure successful reintegration into the community.
    • Developed and implemented comprehensive service plans, addressing clients' housing, employment, health, and social needs.
    • Collaborated with a multidisciplinary team of social workers, healthcare professionals, and community partners to provide holistic care.
    • Conducted regular client assessments and progress evaluations, adapting service plans as needed to maintain client engagement and achieve goals.
    • Achieved a 95% client satisfaction rate and an 85% successful case closure rate through dedication and client-centered approach.
    Case Manager
    09/2018 - 05/2021
    • Provided case management services to a diverse caseload of 30+ clients with mental health and substance abuse disorders.
    • Conducted intake assessments, developed individualized treatment plans, and facilitated linkages to community resources.
    • Collaborated with a multidisciplinary team to coordinate care and ensure seamless service delivery across programs.
    • Maintained accurate and timely documentation in compliance with agency policies and funding requirements.
    • Recognized as 'Case Manager of the Year' in 2020 for outstanding dedication and client outcomes.
    Case Manager
    05/2017 - 08/2018
    Connections for the Homeless
    • Provided case management services to a caseload of 25+ homeless individuals and families, focusing on housing stability and self-sufficiency.
    • Conducted housing assessments, developed individualized housing plans, and facilitated linkages to housing resources and subsidies.
    • Collaborated with landlords, housing authorities, and community partners to secure and maintain stable housing for clients.
    • Provided ongoing support and advocacy to ensure clients' successful transition and retention in permanent housing.
    • Achieved a 90% housing placement rate and an 85% housing retention rate for clients served.
  • Case Management
  • Needs Assessment
  • Service Planning
  • Resource Coordination
  • Crisis Intervention
  • Motivational Interviewing
  • Trauma-Informed Care
  • Housing Advocacy
  • Benefits Acquisition
  • Multidisciplinary Collaboration
  • Documentation
  • Outcome Tracking
  • Cultural Competence
  • Client Engagement
  • Problem-Solving
  • Education
    Master of Social Work
    08/2015 - 05/2017
    University of Illinois at Chicago, Chicago, IL
    Bachelor of Arts in Psychology
    08/2011 - 05/2015
    Northwestern University, Evanston, IL