Client Relations Manager Resume Example & Writing Guide

A strong resume is key to landing a job as a Client Relations Manager. This guide provides tips for highlighting your customer service skills, relationship-building abilities and problem-solving experience on your resume. It also includes a resume template you can use to create your own. With these tools, you'll be well-equipped to showcase your qualifications and get hired for the Client Relations Manager role you want.

A strong resume is essential for landing a job as a client relations manager. Your resume must highlight your skills in building client relationships, managing accounts, and driving business growth. It needs to grab the attention of hiring managers and clearly convey the value you would bring to their organization.

This guide provides a detailed walkthrough for writing a compelling client relations manager resume. It covers what to include in each section, how to emphasize your most relevant skills and achievements, and how to fine-tune the document for maximum impact. You'll also find a complete resume example that demonstrates these strategies in action.

As a client relations manager, your resume should showcase your ability to communicate effectively, understand client needs, solve problems, and deliver exceptional service. Hiring managers will look for strong interpersonal skills, account management experience, and a proven track record of building long-term, profitable client relationships.

By following the tips in this guide and studying the provided example, you can craft a resume that sets you apart from the competition and helps you take the next step in your client relations career. Whether you're an experienced professional or seeking your first client relations role, a well-written resume is the key to opening doors and landing interviews. Let's get started!

Common Responsibilities Listed on Client Relations Manager Resumes

  • Manage and maintain strong relationships with key clients to ensure client satisfaction and retention
  • Serve as the primary point of contact for assigned clients, addressing their needs, concerns, and feedback
  • Develop and implement client engagement strategies to foster long-term partnerships
  • Collaborate with internal teams, such as sales, marketing, and product development, to align client needs with company offerings
  • Conduct regular client meetings and business reviews to discuss progress, challenges, and opportunities
  • Identify and pursue opportunities for account growth and expansion through upselling and cross-selling
  • Monitor and analyze client data and metrics to measure success and identify areas for improvement
  • Negotiate and manage client contracts, ensuring compliance with terms and conditions
  • Resolve client issues and conflicts in a timely and professional manner, escalating when necessary
  • Develop and maintain a deep understanding of clients' businesses, industries, and competitive landscapes
  • Provide regular reports and updates to management on client health, revenue, and growth opportunities

How to write a Resume Summary

Without a doubt, the summary or objective section of your resume functions as the golden ticket to attaining the attention of potential employers. As a Client Relations Manager, it's your first opportunity to showcase your skills, demonstrate your professional ethos, and articulate the unique value you bring to the table. With just a few well-chosen sentences, you could very well convince someone to read the rest of your resume, and ultimately, give you a shot at the position you're angling for.

Understanding the Summary/Objective Section

Before diving in, it's beneficial to know the distinction between a summary and an objective. The former typically consists of a couple of sentences outlining your years of experience, key skills, and career highlights. The latter, on the other hand, is a concise declaration of your career goals.

To make the best choice between them, you should assess where you stand in your career. If you're relatively established and possess a clear track record in client relations management, a career summary would be more suitable. However, if you're transitioning careers or are somewhat recent in the field, an objective statement would serve you better.

Crafting the Ideal Summary/Objective

  1. Start with a Strong Statement: Launch your summary or objective with a sentence that can singularly encapsulate your professional identity and immediately draw employers' attention.

  2. Highlight Key Skills: As a Client Relations Manager, you're expected to possess a range of both technical and soft skills. Your summary or objective should give potential employers a glimpse into what they can expect from you in terms of relationship-building, conflict resolution, project management, decision-making, and communication.

  3. Articulate Value Addition: Talk about how you intend to add value to the organization. Blend your accomplishments with your career aspirations and potential contributions.

  4. Maintain a Professional Tone: Your summary or objective should exude professionalism. Choose your words carefully, and construct sentences that are driven by clarity, coherence, and precision.

  5. Be Concise and Relevant: With a typical length of three to five sentences, your summary or objective should remain crisp and within context. Remember, it's about quality, not quantity.

Tailoring it to the Job Description

A generic summary or objective may be easier to produce, but a personalized version is far more impactful and exhibits sincere interest in the job. Review the job description closely and ensure your summary or objective reflects the required skills and competencies listed.

A strong summary or objective lays the groundwork for the rest of your resume, showcasing who you are and what you can offer. It bridges the gap between your qualifications and the employer's needs, enabling you to move one step closer to your dream job. Remember, the goal is to exhibit a true representation of yourself, woven cohesively with your aspirations and projected contributions to your future role.

Strong Summaries

  • Energetic and experienced Client Relations Manager with over 5 years in the field. Proficient in establishing effective communication channels with clients, fostering long-term relationships, and resolving client issues efficiently. Proven track record of improving customer satisfaction and driving client retention.
  • Dedicated Client Relations Manager with a passion for building robust client relationships. Combines a background in sales and customer service to deliver a high response rate and excellent client satisfaction. Able to identify customer needs and implement strategies addressing these for mutual benefit.
  • Innovative Client Relations Manager with a strong ability to manage and strengthen key client relationships, and proven expertise in problem-solving. Exceptional ability to make strategic recommendations based on customer needs and business objectives.

Why these are strong?

These examples are good because they highlight the individual's skills, experiences, and achievements in the role of a Client Relations Manager. They mention some specific areas of expertise such as communication, client retention, problem-solving, and strategic thinking which are crucial in this role. They also convey the individual's passion and dedication to the role which can be appealing to potential employers. The given examples are formatted properly and concisely addressing the candidate's ability, hence, able to grab attention efficiently in a resume.

Weak Summaries

  • I once worked as a Client Relations Manager. Work was tough but I managed.
  • Ex-client relations manager. Looking for a similar role.
  • Previous job: Client Relations Manager. Good at talking to people.
  • Managed some client relations at a previous job. Nothing too fancy.
  • Used to work as a Client Relations Manager. It was okay, I guess.

Why these are weak?

The above provided examples are bad practices for various reasons. First and foremost, all of them lack specificity and detail about the roles and responsibilities carried out in the position of Client Relations Manager. Instead, they give vague descriptions about the general nature of the job without discussing any skills, experiences, or accomplishments. Secondly, the tone of the examples is unprofessional, either being too casual or showing a lack of enthusiasm for the work. Thirdly, they fail to highlight the key competencies that are typically sought after for this job position such as problem-solving, interpersonal communication, customer service, and management skills. Lastly, none of the examples quantify any achievements or impacts made during the past job tenure. All of these factors combined result in a summary that does not effectively communicate the candidate's potential to the employer.

Showcase your Work Experience

Approaching the task of writing a work experience section of a resume can initially seem overwhelming. This section serves not only to display what you have done in the past but also to illustrate how these experiences have made you the best fit for the role you are currently eyeing. As a Client Relations Manager, your professional experience is a testament to your capability and skill. Let's simplify this task and delve into crucial points needed to effectively curate the work experience part of your resume.

First, focus on relevance.

It's tempting to include every job you've ever had to demonstrate an extensive background. However, your ultimate goal isn't to show just longevity, it's to show relevance. Highlight experiences which are most related to the position you're applying for. Are you applying for a Senior Client Relations Manager role? Place the spotlight on previous positions where your responsibilities were in client relations management. This boosts your Expertise, and reaffirms your fit for the position.

Second, quantify achievements.

Although it's necessary to mention the roles you've held and tasks you've performed, it is equally important that you quantify these achievements. Did you successfully handle a high volume of clients? Did you increase customer satisfaction ratings? By stating these quantifiable accomplishments, you establish factual proof of your successes, underlining Authoritativeness in your field.

Expert Tip

Quantify your accomplishments and impact in each role using specific metrics, percentages, and numbers to demonstrate the value you brought to your previous employers. This helps hiring managers quickly understand the scope and significance of your contributions.

Third, use action verbs.

Start each bullet point describing your roles and responsibilities with powerful action verbs. These verbs—like coordinated, managed, led—grab the reader's attention. They also present you as a proactive individual, someone that takes the initiative and provides solutions.

Fourth, study the job description.

No two job descriptions are entirely the same, even within the same field or company. Therefore, adapt your resume according to the specific job description. If a role requires being adept at managing customer relationships, stress relevant experiences which echo this exact capability. Understanding the particular requirements of an employer and tailoring your resume towards those can be incredibly beneficial.

Lastly, maintain an easy-to-read format.

Your resume isn't a place for creative fonts and abstract formatting. Keep your layout clean. Use bullet points to make it easy on the eyes. Employ consistent and professional formatting rules throughout. Trustworthiness comes not only from what you say but how you say it—and in this case, how it's visually presented.

While the details and aspects that go into crafting the perfect work experience section may seem daunting, keep in mind that the end goal is to present an accurate representation of you—your Expertise, Authoritativeness, and Trustworthiness—as a Client Relations Manager. By following these points, you make it simple for the reader (potential employer) to conclude you're the right fit. Make it easy for them to discern why you belong in the role.

Strong Experiences

  • Built and nurtured strong relationships with key clients to drive business growth and ensure customer satisfaction.
  • Managed a large portfolio of accounts and acted as the main point of contact for client queries, concerns and requests.
  • Devised and implemented strategic plans to improve client services and increase customer satisfaction.
  • Improved client retention rates by 20% through enhancing client engagement strategies.
  • Conducted regular feedback sessions with clients to identify areas of improvement and deliver personalized solutions.

Why these are strong?

These examples elucidate the actual results and achievements instead of merely stating job duties. They also use action-oriented language and quantitative measurement, offering potential employers a clear picture of the skills and competence of the candidate. The examples illustrate the candidate’s ability to handle client relationships, strategize for business growth, and improve customer satisfaction. These are good practices as they paint a picture of a proactive and results-driven candidate, which is crucial for the role of a Client Relations Manager.

Weak Experiences

  • Handled customers, made sales, turned in reports.
  • Did customer service stuff and sales.
  • Made sure customers were happy.
  • Helped improve sales by speaking to customers.
  • Worked with clients.

Why these are weak?

These examples are bad because they are too vague, lack focus, and do not specifically detail the candidate’s roles and responsibilities. Good bullet points in a resume should be targeted, quantifiable, and demonstrate the impact an individual has made in their role. These examples are also passive and lack powerful action verbs. Instead of 'handled', 'did', 'made sure', 'helped' or 'worked', strong action verbs should be used to start the bullet points, such as 'managed', 'spearheaded', 'increased/decreased', 'streamlined', or 'initiated'. Each bullet point should ideally present a skill used, the action taken and the result achieved.

Skills, Keywords & ATS Tips

In any profession, skills are the tools you use to perform your job effectively. For a role like Client Relations Manager, both hard and soft skills play critical parts. Each one adds a unique layer to your resume that employer or recruiter finds attractive.

Hard Skills: The Foundations

Hard skills include the specific abilities and knowhow you've learned throughout your career. They're teachable, measurable and often specific to the job you're applying for. In Client Relations Management, these may include mastery of customer relationship management (CRM) tools, risk management and business software.

Your hard skills demonstrate your technical proficiency. They show you have the required capabilities to carry out your job function. For a Client Relations Manager, these skills are key because they help ensure an efficient, smooth-running client connection. Having the right hard skills highlighted in your resume reassures prospective employers you can handle the technical aspects of the job.

Soft Skills: The Added Value

While hard skills establish your ability, soft skills demonstrate how you'll fit within the company's culture and work with others. These skills, like communication, empathy, leadership, and problem-solving, are not task-specific. However, they have a great impact on your success in a role like Client Relations Manager.

If your hard skills demonstrate your ability to do the job, your soft skills show how well you can do it. They highlight your ability to connect with clients, collaborate with team members, and lead a successful client relationship strategy. These capabilities make you not just a manager, but a leader in the organization.

ATS, Keywords and the Skills Connection

Applicant Tracking Systems (ATS) are often used by companies to filter and sort through resumes. ATS looks at your resume and assesses it against the job description, searching for matching keywords. To make it through this screening, your resume must reflect the skills the company is searching for.

The words you use to describe your skills act as these crucial keywords. They should match the ones used in the job description. So, if a job description includes 'Risk Management' as a required skill, ensure your resume also uses that exact wording.

Remember, the ATS doesn't understand context the way a human does and cannot interpret the meaning of similar terms. So, 'management of risk' may not be recognized as the same as 'Risk Management'. Always mirror the language used in the job description.

Balancing hard and soft skills in your resume, and tailoring them to match job description keywords, gives you the best chance to pass through ATS screening and land that important interview.

Top Hard & Soft Skills for Full Stack Developers

Hard Skills

  • Sales management
  • Data analysis
  • Marketing strategy
  • Market research
  • Customer Relationship Management (CRM)
  • Social media platform
  • Conflict resolution
  • Soft Skills

  • Communication skills
  • Leadership
  • Negotiation
  • Problem-solving
  • Empathy
  • Customer service orientation
  • Collaboration
  • Top Action Verbs

    Use action verbs to highlight achievements and responsibilities on your resume.

  • Managed
  • Negotiated
  • Resolved
  • Analyzed
  • Chat
  • Collaborated
  • Implemented
  • Coordinated
  • Education

    Adding your education and certificates to your resume involves following simple, concise steps. Start by creating a dedicated section titled "Education" or "Certificates." Under this, list your qualifications beginning with the most recent. Your entries should include the name of the institution, the dates you attended, and title of the certificate or degree earned. It’s advised to tailor this section according to the job requirements, thus, as a Client Relations Manager, prioritize your degrees, certificates and training relevant to client relations and management.

    Resume FAQs for Client Relations Managers


    What is the best resume format for a Client Relations Manager?


    The most effective resume format for a Client Relations Manager is the reverse-chronological format. This format highlights your most recent experience and achievements first, which is important in a client-facing role. It allows employers to quickly assess your relevant skills and qualifications.


    How long should a Client Relations Manager resume be?


    Ideally, a Client Relations Manager resume should be one to two pages in length. If you have less than 10 years of experience, aim for a one-page resume. For those with more extensive experience, a two-page resume is acceptable. Focus on including the most relevant information and tailoring your resume to the specific job description.


    What are the most important skills to highlight on a Client Relations Manager resume?


    When crafting your Client Relations Manager resume, emphasize skills such as excellent communication, relationship building, problem-solving, and customer service. Showcase your ability to manage client accounts, resolve conflicts, and maintain client satisfaction. Additionally, highlight any relevant technical skills, such as proficiency in CRM software or data analysis tools.


    How can I make my Client Relations Manager resume stand out?


    To make your Client Relations Manager resume stand out, focus on quantifying your achievements and demonstrating the impact you've had in previous roles. Use specific metrics, such as client retention rates, revenue growth, or customer satisfaction scores. Tailor your resume to the job description, using keywords and highlighting relevant experience. Consider including a brief summary or objective statement to showcase your unique value proposition.

    Client Relations Manager Resume Example

    A Client Relations Manager acts as the voice of the company, nurturing positive client relationships through attentive service. Key duties include proactively addressing inquiries, promptly resolving issues, and ensuring satisfaction. When writing a resume for this role, highlight experience in client-facing roles, backed by metrics demonstrating success in complaint resolution and nurturing loyalty. Showcase skills like empathetic communication, creative problem-solving, and ability to build rapport. Provide examples showcasing resilience when dealing with difficult situations.

    Lena Cunningham
    (505) 214-7046
    Client Relations Manager

    Highly motivated and empathetic Client Relations Manager with a proven track record of fostering strong, long-lasting client relationships. Adept at identifying and addressing client needs, resolving complex issues, and driving client satisfaction and loyalty. Passionate about delivering exceptional service and contributing to organizational success.

    Work Experience
    Client Relations Manager
    06/2019 - Present
    Acme Solutions
    • Managed a portfolio of 50+ high-value clients, consistently achieving a client retention rate of 95%.
    • Developed and implemented client success strategies, resulting in a 20% increase in client satisfaction scores.
    • Collaborated with cross-functional teams to ensure seamless service delivery and timely issue resolution.
    • Conducted regular client feedback surveys and analyzed data to identify areas for improvement and drive client-centric initiatives.
    • Mentored and trained a team of 5 junior client relations specialists, fostering a culture of excellence and continuous improvement.
    Client Success Specialist
    09/2016 - 05/2019
    Global Tech Inc.
    • Served as the primary point of contact for a diverse portfolio of 30+ clients, ensuring their needs were met and expectations exceeded.
    • Proactively identified and mitigated potential client issues, resulting in a 15% reduction in escalations.
    • Collaborated with product and engineering teams to relay client feedback and drive product enhancements.
    • Developed and delivered client onboarding and training programs, contributing to a 25% increase in client adoption rates.
    • Consistently received positive feedback from clients, maintaining an average client satisfaction score of 4.8/5.
    Customer Service Representative
    05/2014 - 08/2016
    Innovate Corp
    • Handled a high volume of inbound customer inquiries via phone, email, and chat, maintaining a 95% customer satisfaction rate.
    • Demonstrated strong problem-solving skills, efficiently resolving complex customer issues and complaints.
    • Collaborated with various departments to ensure timely and accurate resolution of customer concerns.
    • Continuously updated knowledge base articles and contributed to process improvement initiatives.
    • Received multiple 'Employee of the Month' awards in recognition of outstanding performance and customer service.
  • Client Relationship Management
  • Customer Service
  • Account Management
  • Stakeholder Engagement
  • Communication
  • Problem Solving
  • Conflict Resolution
  • Client Onboarding
  • Client Retention Strategies
  • Data Analysis
  • Cross-functional Collaboration
  • Emotional Intelligence
  • Adaptability
  • Time Management
  • CRM Software
  • Education
    Bachelor of Business Administration
    09/2010 - 05/2014
    University of California, Berkeley, Berkeley, CA