2 Community Manager Resume Examples & Writing Guide
Want to land a community manager job? A great resume is key. This guide provides 2 real-world community manager resume examples and step-by-step tips to help you create an impressive resume of your own. Learn how to highlight your skills and experience to grab the attention of hiring managers and increase your chances of getting interviews.
A strong resume is essential for landing a great community manager position. But figuring out exactly what to include and how to structure it can be tricky. Many community managers struggle with showcasing their skills and experience in the most effective way.
This article provides a complete guide to creating a winning community manager resume. It breaks down the key sections to include and shares tips for highlighting relevant experience, skills, and accomplishments.
Two real-world resume examples are also included. These samples demonstrate how to apply the advice and best practices covered in the guide. Studying these examples provides inspiration and a helpful starting point for building your own resume.
By following the strategies outlined in this article, you'll be able to craft a compelling resume that grabs the attention of hiring managers and helps you stand out from other applicants. Whether you're an experienced community manager or just starting out in the field, you'll find actionable insights to take your resume to the next level.
Common Responsibilities Listed on Community Manager Resumes
- Developing and executing social media strategies
- Creating and curating engaging content across various online platforms
- Building and managing online communities around the brand
- Monitoring and responding to customer inquiries, feedback, and complaints
- Analyzing community data and metrics to identify trends and opportunities
- Collaborating with marketing, product, and customer service teams
- Organizing and moderating online discussions, events, and contests
- Researching and implementing best practices for community engagement
- Building relationships with influencers and brand advocates
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How to write a Resume Summary
When you set out to create the "Summary" or "Objective" section of your resume, it can often feel like a daunting task. Believe it or not, this small section can make a significant impact and often serves as the reader's first impression of you as a candidate. Despite its relative brevity, it's a place where you can showcase your expertise and the unique value you'd bring to an organization, specifically in your space as a Community Manager.
Honing Your Message
To create a profound impression, begin this section by addressing your professional identity. Are you a Community Manager with a focus on fostering connections, driving engagement, or leading customer service initiatives? Whatever it may be, clear and concise language about your identity is a powerful way to position yourself in the minds of employers.
Think of your summary/objective as a mini-cover letter—a succinct spotlight on your professional story and aspiration. We don't often get a lot of space to communicate in a resume, so make sure to use this opportunity to convey the bigger picture about who you are, your predominant duties so far, and the skills you possess to empower prospective employers.
Proving Your Expertise
Your professional value is exhibited more through the display of your quantifiable accomplishments than a mere enumeration of duties. Highlighting measurable achievements within the summary not just renders substance to your potential, but lays an evidence-backed foundation for the ‘expertise' part of E-A-T (Expertise, Authority, Trust).
While presenting your expertise, start from the most impressive metric (could be the most significant community growth you've managed, or the highest level of customer engagement achieved, etc.), followed by a brief outlining of your core competencies pertinent to community management.
Signifying Trustworthiness
Trustworthiness shines warmly on a resume when a potential candidate crystallizes their career aspirations aligning with a prospective employer's vision. It proves that you're not just looking for any job, but particularly interested in working in the capacity of a Community Manager with them.
Use the summary to express how the skills you have honed over the years will help you be a successful member of their team. This transparency instills trust and persuades potential employers to take a sincere look at your application and consider you as a strong candidate.
In conclusion, constructing the summary/objective section of your resume calls for a delicate balance between professional presentation and personal aspiration, steeped in lucidity, honesty, and relevance. And remember, every word counts!
Next up: Imagery section with concrete examples (Please note: this section is not provided by the writer.)
Strong Summaries
- Dynamic and highly engaging Community Manager with over 5 years of experience in fostering strong community relations, handling online outreach programs, and boosting brand awareness.
- Results-driven Community Manager with a knack for developing and implementing successful social media strategies that increase web traffic and user engagement. Brings forth a passion for community-building and excellent problem-solving skills.
- Enthusiastic Community Manager adept at cultivating and maintaining meaningful relationships with members of the community. Proven competence in organizing events, moderation and crisis management.
- Accomplished Community Manager with 8+ years of experience in identifying community needs and delivering solutions with positive impacts. Known for excellent communication skills, and strategic planning.
Why these are strong?
These statements are considered good examples because they succinctly communicate the applicant's relevant knowledge, skills and experience. Each example provides specific details about the number of years spent in a similar role and key areas of competency. They also emphasize attributes like dynamic, results-driven, enthusiastic and accomplished, fostering a positive impression. Employers may appreciate these examples because they demonstrate the candidates' strategic abilities and hands-on experience in community management.
Weak Summaries
- I am a community manager. I've done some stuff. Hire me.
- Community Manager since 2009. Besides my job, I love watching TV and knitting.
- I've worked with people.
- I have handled a single community for most of my career. No experience with multiple platforms.
- Experienced community manager, not really seeking challenges, just a 9-to-5 job.
- I don't do well with conflict, but I'm a community manager.
- I've been a community manager for a lot of years. Not really keen on learning new things.
Why these are weak?
These are bad examples because they either lack detail or they don't show the candidate in a appealing light. 'I've done some stuff. Hire me.' doesn't mention any specific experiences or achievements that would make the candidate appear capable for the position. 'Community Manager since 2009. Besides my job, I love watching TV and knitting.' mentions hobbies that aren't relevant to the job, and again fails to elaborate on actual job-related experiences. 'I've worked with people.' is too vague, it's implied that a community manager will have to work with people, but it doesn't specify the nature or success of that work. Statements like 'I have handled a single community for most of my career. No experience with multiple platforms.' or 'Experienced community manager, not really seeking challenges, just a 9-to-5 job.' devalue the candidate's potential by highlighting their lack of versatility or ambition. 'I don't do well with conflict, but I'm a community manager.' undermines the candidate's capability for a fundamental part of the role - conflict resolution. Lastly, 'I've been a community manager for a lot of years. Not really keen on learning new things.' shows the candidate is not open to growth or adaptability which are key in today's rapidly evolving digital landscape.
Showcase your Work Experience
Sure, let's delve into that aspect that holds significant weight in your resume - the Work Experience section. Renowned as the mainstay of your professional showcase, the Work Experience section closing mirrors the contours of your career progression and abilities. Adopting a strategic and personalized approach towards fleshing out this section can impact hiring managers' assessment of your professional caliber positively.
Optimal Organizational Structure
Embarking on your writing journey, you need to adopt a reverse chronological order wherein the most recent job takes precedence. Highlight the position, company, and duration at each job.
Clear and Concise Job Descriptions
For each professional engagement, devise concise yet comprehensive descriptions of your responsibilities and achievements. Abstract notion and jargon need to be replaced with action-oriented language that mirrors your practical involvement and responsibilities.
Quantify your achievements and impact using concrete numbers, metrics, and percentages to demonstrate the value you brought to your previous roles.
Showcasing Achievements
A pivotal feature of these descriptions is the showcase of your achievements. It is advisable to utilize quantifiable evidence to elucidate critical successes like increase in user-engagement or reduction in churn rates for instance. This approach empowers the employer with insight into your actionable contributions.
Customization is Indispensable
Customizing the Work Experience section as per the job you're applying for is an indispensable aspect of the process. It enables the prospective employer to correlate your previous roles and skills with their immediate requirements.
Relevant Keywords for SEO
Finally, integrating relevant keywords identified from job descriptions into your Work Experience section is a wise strategy. Many companies utilize applicant tracking systems that parse resumes for keywords related to the job. Thus, a wise use of such terms can boost the visibility of your application aiding in the overall hiring process.
Writing the Work Experience section of your resume might seem daunting initially, but it is essentially a concise narrative of your professional journey. It plays a pivotal role in shaping the employer's first impression about you and reflects your value proposition effectively. Given the importance, it is worthwhile to invest time and thought into getting it right.
Remember, this section is your stage. Make sure that you perform well.
Strong Experiences
- Implemented new social media analytics tools that resulted in a 20% increase in our social media engagement.
- Devised and implemented a creative content strategy that improved online customer interaction by 15%.
- Managed and improved online reviews and reputation, successfully increasing positive online ratings from 85% to 95%.
- Coordinated a team of volunteers for quarterly community service events, leading to improved community relations.
- Developed community outreach programs, resulting in a 25% increase in active members.
Why these are strong?
These examples are considered good because they showcase the individual's abilities and achievements using quantifiable or measurable data. It's good practice to use specific metrics when possible to provide concrete evidence of your success. The examples are realistic, in terms of the tasks a Community Manager would perform, and illustrate the candidate's strategic thinking, leadership, and analytical skills and also demonstrates their ability to increase engagement and manage online reputation, which are key skills for the role.
Weak Experiences
- - Did stuff and things
- - Managed some communities or whatever
- - Handled few tasks
- - Improved some things
- - Posted random contents
- - Attended some meetings and events
Why these are weak?
Each of these bullet points lacks specific detail and is absent of any quantifiable achievements, making them poor examples for a resume. Phrases like 'Did stuff and things' and 'Managed some communities or whatever' are highly vague and generic, offering no insight into what the job actually entailed. 'Handled few tasks' and 'Improved some things' are similarly vague and do not give any indication of the individual's skills or accomplishments in their role. 'Posted random contents' does not demonstrate a strategic approach to community management. 'Attended some meetings and events' does not convey a proactive involvement or any significant contribution made in those meetings or events. These points fail to present the candidate in a professional manner, and do not showcase his/her expertise or achievements in the field of community management.
Skills, Keywords & ATS Tips
Finding the right balance between hard and soft skills in a Community Manager's resume can make a world of difference. It can impact how an Applicant Tracking System (ATS) – a software that companies use to examine resumes - views your application. So, understanding how keywords, ATS and matching skills work together is very important.
Hard and Soft Skills in a Community Manager's Resume
Hard skills are the tangible abilities you’ve gained through experiences, training, or education. For a Community Manager, these might include strategic planning, social media management or reporting analytics.
On the other hand, soft skills are less tangible. They're often called 'people skills' or 'interpersonal skills'. For a Community Manager, these may include communication, leadership or empathy.
It's important to have a mix of both in your resume. Why? Because companies want to see you've got the technical know-how (hard skills) as well as the ability to work well with people (soft skills).
Connection between Keywords, ATS, and Matching Skills
ATS are programmed to search for specific keywords in your resume. These might include certain skills or experiences linked to the job description.
If you want your resume to rank well with an ATS, try to match your skills with the specific keywords in the job description. For instance, if the job description mentions "community engagement" as a need, make sure this word or phrase appears in your skills section.
Keywords boost your chances of passing the ATS 'test'. As a result, the employer will likely see your application. If your skills match their needs, that will boost your chances of getting an interview.
The Magic Balance of Hard and Soft Skills
Finding the right balance between hard and soft skills is crucial. Too many hard skills, and you may appear robotic. Too many soft skills, and you may seem unprepared for technical challenges.
Use keywords from the job description for both hard and soft skills. This can help show the ATS that you’re a strong match for the role.
Just remember, ATS isn't a human. It doesn't understand nuances. So be direct and mirror the job description with your skills. Also, remember to be honest. Never lie about your skill set because, eventually, you'll have to prove your skills in real life.
With the right balance of hard and soft skills well-matched with the job description, you are in a better position to get that interview call you desire. Just keep in mind that this is just one piece of the puzzle. Your entire resume, as well as your interactions during the application process, contribute to your success.
Top Hard & Soft Skills for Full Stack Developers
Hard Skills
Soft Skills
Top Action Verbs
Use action verbs to highlight achievements and responsibilities on your resume.
Education & Certifications
In incorporating your academic credentials in your resume, start by creating a dedicated "Education" section. Here, list your degrees in reverse-chronological order. Next, create another section sited as "Certifications". This is where you'll input professional certificates relevant to the Community Management field. Always remember to include the date of attainment and the institution where you gained your certificate or degree. This presentation highlights your academic achievements with clarity and professionalism.
Some of the most important certifications for Community Managers
Learn how to create and execute social media campaigns
Gain proficiency in advertising on Facebook platforms
Master social media strategy and execution
Resume FAQs for Community Managers
What is the ideal length for a Community Manager resume?
The ideal length for a Community Manager resume is typically one page. However, if you have extensive experience or accomplishments, it can be extended to two pages. The key is to be concise and highlight only the most relevant information.
What format should I use for my Community Manager resume?
The most commonly recommended format for a Community Manager resume is the reverse-chronological format. This format lists your work experience in reverse chronological order, starting with your most recent position. It allows you to highlight your career progression and achievements effectively.
How should I structure the different sections of my Community Manager resume?
A typical Community Manager resume should include the following sections: Summary or Objective, Work Experience, Skills, and Education. You may also include additional sections like Certifications, Projects, or Volunteer Experience, if applicable.
What kind of keywords should I include in my Community Manager resume?
When writing your Community Manager resume, it's essential to include relevant keywords that align with the job description. Some common keywords for this role include: community management, social media strategy, content creation, customer engagement, brand advocacy, and online moderation.
How can I make my Community Manager resume stand out?
To make your Community Manager resume stand out, focus on quantifying your achievements and highlighting your success stories. Use metrics and data to demonstrate your impact on community growth, engagement rates, or customer satisfaction. Additionally, tailor your resume to the specific job you're applying for by incorporating relevant keywords and highlighting relevant skills and experiences.
A Community Manager cultivates and nurtures an organization's online presence and relationships. Their resume should showcase exceptional communication abilities, social media expertise, and customer service skills. Highlight experience in community building, content creation, and using metrics to measure engagement success. Emphasize your ability to represent a brand voice authentically while resolving conflicts diplomatically.
Passionate and experienced Community Manager with a proven track record of fostering engaging online communities and driving user retention. Skilled in developing and executing community strategies, managing social media channels, and building strong relationships with community members. Adept at leveraging data-driven insights to optimize community initiatives and deliver measurable results.
- Spearheaded the development and implementation of community engagement strategies, resulting in a 30% increase in user participation and a 20% reduction in churn rate.
- Collaborated with cross-functional teams to create and execute community-driven marketing campaigns, contributing to a 25% growth in brand awareness and a 15% increase in user acquisition.
- Managed a team of 5 community moderators, providing training and guidance to ensure consistent and high-quality community support.
- Analyzed community metrics and user feedback to identify trends and opportunities for improvement, leading to a 40% increase in user satisfaction scores.
- Organized and hosted monthly virtual community events, attracting an average of 1,000 attendees per event and generating a 50% increase in user-generated content.
- Managed and moderated multiple subreddit communities, ensuring adherence to community guidelines and fostering a positive and inclusive environment.
- Developed and implemented community engagement initiatives, such as Ask Me Anything (AMA) sessions and themed discussion threads, resulting in a 60% increase in user engagement.
- Collaborated with the product team to provide user feedback and insights, contributing to the development of new features and improvements to the platform.
- Conducted regular community sentiment analysis and provided reports to senior management, informing strategic decision-making and community growth strategies.
- Provided exceptional customer support to community members, addressing concerns and resolving issues in a timely and professional manner.
- Moderated user-generated content, ensuring compliance with community guidelines and maintaining a high-quality user experience.
- Assisted in the planning and execution of local community events, such as restaurant tastings and business meet-ups, contributing to a 25% increase in user engagement and a 15% growth in local business partnerships.
- Provided personalized support to community members, addressing inquiries and resolving issues related to account management, content submissions, and platform functionality.
- Collaborated with the marketing team to develop and execute community-driven social media campaigns, resulting in a 20% increase in social media followers and a 10% increase in user-generated content.
- Conducted regular audits of user-generated content to identify and address potential issues, such as fake reviews or policy violations, maintaining the integrity of the platform.
A Community Support Specialist assists individuals in accessing various community resources and services. When writing a resume for this role, highlight your exceptional customer service experience, strong communication and problem-solving skills, and ability to build rapport while demonstrating empathy. Include details about your relevant education, certifications, and proficiency in organizational tasks, computer skills, and teamwork. Emphasize your attention to detail and capacity to navigate complex situations with compassion.
Dedicated Community Support Specialist with a passion for fostering positive relationships and driving engagement within online communities. Proven track record of successfully managing and moderating forums, social media channels, and user-generated content platforms. Adept at resolving conflicts, enforcing community guidelines, and creating inclusive environments that encourage meaningful interactions and support.
- Spearheaded the development and implementation of a comprehensive community support strategy, resulting in a 30% increase in user engagement and a 25% reduction in response times.
- Managed a team of 12 community support specialists, providing guidance, training, and performance feedback to ensure high-quality customer service and issue resolution.
- Collaborated with cross-functional teams, including product development and marketing, to align community initiatives with overall business objectives and ensure seamless integration of user feedback into product roadmaps.
- Developed and maintained a robust knowledge base and FAQ section, empowering users to find solutions independently and reducing support ticket volume by 20%.
- Conducted regular sentiment analysis and user feedback surveys to identify areas for improvement and implement data-driven optimizations to enhance the overall user experience.
- Provided exceptional customer service and technical support to a diverse user base of over 100,000 members, maintaining an average customer satisfaction rating of 95%.
- Monitored and moderated user-generated content across multiple channels, ensuring compliance with community guidelines and promptly addressing any violations or inappropriate behavior.
- Collaborated with the product team to identify and escalate critical user issues, contributing to the development of new features and improvements based on community feedback.
- Created and delivered engaging content, including tutorials, webinars, and blog posts, to educate users on platform features and best practices, driving adoption and reducing support inquiries.
- Participated in the planning and execution of virtual community events, fostering a sense of belonging and encouraging user participation and networking.
- Moderated user-generated content and discussions across multiple subreddits, ensuring adherence to community guidelines and maintaining a positive and inclusive environment.
- Collaborated with fellow moderators to develop and implement community policies, rules, and enforcement strategies to address emerging challenges and maintain a healthy ecosystem.
- Provided support and guidance to users, addressing inquiries, resolving disputes, and de-escalating conflicts to maintain a welcoming and engaging community.
- Analyzed user behavior and engagement metrics to identify trends, inform moderation strategies, and provide recommendations for improving the overall user experience.
- Assisted in the onboarding and training of new moderators, sharing best practices and ensuring consistent application of community standards.