4 Hospitality Resume Examples & Writing Guide

A great resume is essential for success in the hospitality field. These 4 real-world examples and practical writing tips will show you how to create an impactful resume that grabs attention and gets results. Learn what it takes to summarize your skills and experience into a convincing, one-page pitch that will help you land interviews and get hired.

A good resume is important if you want to get a job in hospitality. Hospitality jobs include things like hotels, restaurants, events and tourism. Many people apply for these jobs. You need a resume that helps you stand out.

This article has 4 resume examples for hospitality jobs. It also has a step-by-step guide for writing your own hospitality resume. The examples and tips are simple and easy to follow.

A strong hospitality resume should show your skills and experience. It should match what the job posting is looking for. It should be clear, organized and error-free.

The rest of this article will show you exactly how to create a hospitality resume like this. You'll see real examples for different hospitality jobs. You'll learn what information to include and how to present it effectively.

By the end, you'll know how to write a resume that gets noticed by hospitality employers. Let's get started with the first resume example.

Common Responsibilities Listed on Hospitality Resumes

  • Providing excellent customer service
  • Greeting and welcoming guests
  • Handling guest check-in and check-out
  • Managing reservations and bookings
  • Answering inquiries and addressing guest concerns
  • Ensuring guest satisfaction and comfort
  • Maintaining cleanliness and order in public areas
  • Processing payments and handling financial transactions
  • Assisting with luggage and providing porter services
  • Coordinating with housekeeping and maintenance staff
  • Promoting and selling hotel services and amenities
  • Handling special requests and accommodating guest needs
  • Following safety and security protocols

How to write a Resume Summary


In a galaxy where organizations hustle and bustle through mountains of resumes, creating an outstanding summary or objective section on your resume could be one ticket to your next big role in the Hospitality industry. A well-formulated summary not only communicates your qualifications and skills, but it can also deliver a hint of your personality and career goals that could pin an employer’s interest.

The Importance of a Resume Summary or Objective Section

Summary or objective sections are often the first point of contact between you and your prospective employer. They are designed to give a brief but rich overview of your qualifications, experience, and what you can bring to the role. Simply put, they form the first 'impression' and potentially, the deciding factor on whether a hiring manager reads on or moves to the next application.

Crafting the Resume Summary or Objective

Would you like to embrace the full potential of your resume's summary or objective section? Follow these simple steps:

  1. Professionally Strong Opening: Consider opening your summary or objective section with a professional title or higher-level overview of your career to date. Broadcasting your career status can help employers establish the value you can provide, even in a role that demands high expertise like Hospitality.

  2. Straight to the Point: With resumes, every word counts. You want to present specific, tangible skills and accomplishments in your summary. In other words, instead of using vague phrases, aim to use language that paints a vivid, realistic picture of your abilities.

  3. Personality and Values: Hospitality carries with it demands for distinctive personality characteristics and values. Are you detail-oriented, customer-centered, or an exceptional team player? Make sure your summary reflects these.

  4. Career Goals and Aspirations: While a summary focuses on what you offer an employer, the objective section can pivot slightly to also focus on your career ambitions. It's a slight shift but can be particularly useful when changing roles or industries.

Tips For Summary/Objective Sections in Hospitality

Hospitality combines an array of skills not limited to service delivery, operations management, and customer relations. Thus, it's important your summary or objective rightly portrays your competency in these areas.

In addition, understanding your target job scope will serve as an excellent guide to shape your career narrative effectively. This implies that you might need to curate your summary or objective section differently for each job application.

Belonging in such a people-focused industry, another unique aspect to remember when writing your summary or objective is adding your soft skills. Showcase your cross-cultural team leadership, communication proficiency, or problem-solving ability.

Lastly, remember that, just as all awesome hotels, resorts, or restaurants are different, so is every professional's career path. Let your summary or objective section illustrate the unique blend of experiences, skillset, and values that might just make you the perfect fit for the role.

As you consider walking this path, remember that creating a captivating summary or objective statement is mostly about packaging your unique blend of skills, experiences, and aspirations in a way that is genuine and relevant to the role you're seeking. You're up to it! Take it step by step, word by word, and you're certain to create a section that truly speaks your career narrative!

And in all this, remember - you're not on this journey alone. Premade templates, resume-building automation tools, career consultancies can support you. Plus, don't forget to reach out to your mentors or peers for feedback. Remember, every piece of feedback is an opportunity for you to progress. Good luck, adventure awaits!

Strong Summaries

  • Accomplished hospitality professional with over 10 years of experience in upscale hotel management. Proven ability to improve customer satisfaction and increase repeat business through proactive communication and problem-solving skills.
  • Passionate hospitality leader with a career spanning 15 years. Expert in all areas of hospitality operations including front desk management, housekeeping and concierge services. A committed team builder who cultivates a positive working environment that promotes exceptional guest satisfaction.
  • Motivated Hospitality Manager with more than 5 years of experience in the industry, adept at providing high standards of customer service. Demonstrated ability to manage and motivate staff to achieve and exceed their targets, hence maximizing business profitability.
  • Detail-oriented hospitality professional offering 8+ years of excellence in hotel operations. Known for providing top-of-the-line customer service and maintaining high levels of guest satisfaction. Skilled in team leadership and strategic planning.

Why these are strong?

These examples are good because they highlight important qualities that are desired in the hospitality industry - experience, passion, motivation, attention to detail, and focus on customer service. Each example also shows the individual's ability to lead and manage teams, which is crucial in any hospitality setting. Such summaries also quantify their experience, thereby lending more credibility to their expertise. Plus, they identify specific areas of expertise in hospitality, showing a specialized background. It's a good practice to tailor your professional summary to highlight the skills and experiences that are most relevant to the role you're applying for.

Weak Summaries

  • Spent over 10 years in hospitality. Wants a management position.
  • I am a very experienced and hard working person. I have worked in many hotels and restaurants.
  • I like to meet new people and make sure they are happy. That's why I love hospitality.
  • I'm looking for a job where I can use my skills and experience to make a difference.
  • A hospitality professional with 15 years of experience. I have worked in many places and I am good at what I do.

Why these are weak?

The given examples are bad for various reasons. Firstly, they are extremely vague and provide no concrete information about the candidate's skills, accomplishments, or exact experience. Strong resume summaries are normally very specific, quantifying experience when possible and giving specific details about the candidate's past roles and achievements. Secondly, some of these examples are written in first person, which is widely considered unprofessional in most resumes. Thirdly, some of these statements are subjective (such as 'I am good at what I do') instead of highlighting specific skills or achievements. Lastly, none of these examples are tailored to a specific position or company, which is a missed opportunity to show the candidate is a good fit for the job.

Showcase your Work Experience

In the complex and fast-paced world of the hospitality industry, it takes more than possessing the necessary skills to steer your career to new heights. Of central significance in your journey to success is the Work Experience section in your resume. This underrated section is a pivotal tool in linking your past knowledge and accomplishments, empowering potential employers to visualize your abilities within the context of their business. We'll dive into a discussion on how to create an impactful, yet simple Work Experience section to amplify your chances of securing your next hospitality job.

The Blueprint - Simplify, Prioritize and Quantify

Simplicity is the bedrock of any efficient take on writing. Maintain this principle when discussing your previous roles. Steer clear of using convoluted, industry-specific jargon. Your reader might not be well-versed in these terms, leading to confusion or misunderstanding. Tailor your language to fit a broad audience - use short sentences, clear phrases, and active verbs that can easily convey your point.

A clear, targeted sequence of your past roles paves the way to understandability in your resume. Mention your positions in reverse chronological order, beginning with the most recent. It is an established practice that taps into human cognitive behavior - a principle familiar to the hospitality industry - where the latest information tends to stick more.

On top of simplicity and prioritization, choosing to quantify your accomplishments adds a touch of expertise to your work experience. Instead of vaguely describing your contributions, show concrete, measurable results. This concept is more widely known as the 'Show, Don't Tell' principle. While it traces its origins to literature, it has profound implications for your resume. Showing your achievements helps to prove your claims and lends more weight to your professional credibility.

Are you outlining your years of experience? Leading a team? Discuss it in terms of team size. Have you been achieving sales targets, improving customer satisfaction rates, or managing projects? Detail those quantitatively.

Expert Tip

Quantify your achievements and impact using concrete numbers, metrics, and percentages to demonstrate the value you brought to your previous roles.

Positioning With The Context

Often, when reviewing resumes, hiring managers examine them within the framework of their organizations' culture, ethos, and challenges. Therefore, weaving your work history around these aspects enhance your chances of being noticed. It amplifies your understanding of situational dynamics, demonstrating your adaptability and flexibility - indispensable qualities in an industry as fluid as hospitality.

To translate this technique onto your resume, grasp the challenges the organization is navigating, the value system it is built upon, its offerings, and the landscape it operates in. Position your work experience in a way that suggests you comprehend these dynamics and can provide solutions.

Extrapolating The Transferable

Fundamentally, the Work Experience section is the visual representation of your trajectory as a professional. Thus, while you focus on detailing the responsibilities pertaining to your role in a hospitality setup, also pay attention to illustrating a rich tapestry of skills acquired outside of this domain. These could be competencies garnered in academics, voluntary work, hobbies, or from personal life events. Areas like teamwork, resilience, empathy, or adaptability could be effectively showcased within your work experience.

Maximizing the effectiveness of your Work Experience section is not a daunting task. It requires the right amounts of simplicity, prioritization, quantification, and relevant positioning. Skilfully maneuvering your hospitality work history gives you an advantage, demonstrating to the hiring manager that you can navigate the ebb and flow of this dynamic industry.

Strong Experiences

  • Managed and coordinated a team of 20+ staff members to ensure smooth operations in a 5-star rated hotel.
  • Directed the development and execution of the hotel’s strategic plans, increasing annual revenue by 15%.
  • Spearheaded a customer satisfaction initiative that led to a 25% decrease in customer complaints.
  • Implemented a new inventory management system resulting in a 30% reduction in food waste.

Why these are strong?

These examples are good practices in writing experience bullet points in your resume. They emphasize the value the candidate brought to the role by including quantifiable results and specific accomplishments. Instead of just describing the tasks they performed, they highlighted how their work impacted the organization, which gives potential employers a glimpse into the potential value they could bring to their new role. Moreover, action verbs such as 'Managed', 'Directed', 'Spearheaded', and 'Implemented' start each statement, which communicates effectiveness and assertiveness.

Weak Experiences

  • - Did stuff
  • - Things happened
  • - Worked on whatever they told me to
  • - I was a cook
  • - Handled some cash

Why these are weak?

These are poor examples of bullet points in a work experience resume section due to their vagueness and lack of detail. They don't provide specific information on tasks performed, goals achieved, or skills used in the role. For instance, 'Did stuff' and 'Things happened' are too non-descriptive to understand what your actual responsibilities were. 'Worked on whatever they told me to' gives an impression of lack of initiative or leadership. 'I was a cook' and 'Handled some cash' are too broad and don't help an employer understand your capabilities or experience level. Good bullets give insight into your accomplishments, show initiative, and demonstrate the specific value you would bring as a candidate.

Skills, Keywords & ATS Tips

In the hospitality industry, your resume tells employers if you can deliver exceptional customer service with professionalism. This field values both hard and soft skills because both are crucial in creating positive guest experiences. An interesting part of creating a good resume involves using proper keywords for the Applicant Tracking System, or ATS. Understanding these elements can give you an edge when seeking employment.

Hard and Soft Skills in a Hospitality Resume

Hard skills show what you can do. They are abilities learned from jobs, training, or education. The hospitality industry values hard skills like fluency in a different language, cash handling, or proficiency in reservation systems.

Soft skills, howerver, tell employers how you do things. These are personal traits you've developed through life experiences. The hospitality industry highly regards soft skills like communication skills, problem-solving abilities, and teamwork.

The balance between hard and soft skills in your resume is important. Employers want to know that you not only have the technical ability to do the specific job but also that you can handle clients professionally and courteously.

Applicant Tracking System (ATS) and Keywords

When you submit your resume online, it usually goes through an Applicant Tracking System, or ATS. This system screens resumes to decide which ones should be forwarded to human recruiters.

The ATS works with keywords. It searches your document for specific words that match the words in the job description. Your use of keywords in the skills section can greatly increase your chances of getting your resume past this automated system and in front of human eyes. For example, if 'verbal communication' is highlighted in the job description, include it in your resume if it's true for you.

Matching Skills

Matching your skills with the keywords in the job description is key. Go through the job description, take note of the hard and soft skills required, and include those you possess in your skills section. ATS often likens the frequency of the keywords in your resume to your suitability for the job. So, it's important to accurately incorporate as many matching skills as possible.

In sum, understanding the unique importance of both hard and soft skills, strategically using keywords from the job description, and tailoring your resume to match the required skills are essential for creating an effective hospitality resume. While the process requires careful thought and preparation, the benefits of landing your desired role in the hospitality industry are well worth the effort.

Top Hard & Soft Skills for Full Stack Developers

Hard Skills

  • Customer Service
  • Food Safety
  • Menu Planning
  • Event Management
  • Inventory Management
  • Budgeting
  • Hospitality Management
  • Point of Sale Systems
  • Food and Beverage Knowledge
  • Health and Safety Regulations
  • Time Management
  • Problem Solving
  • Teamwork
  • Communication
  • Attention to Detail
  • Sales Techniques
  • Conflict Resolution
  • Marketing
  • Wine Knowledge
  • Barista Skills
  • Soft Skills

  • Interpersonal Skills
  • Adaptability
  • Empathy
  • Patience
  • Stress Management
  • Positive Attitude
  • Team Leadership
  • Conflict Management
  • Cultural Awareness
  • Flexibility
  • Problem Solving
  • Communication
  • Time Management
  • Attention to Detail
  • Customer Focus
  • Creativity
  • Critical Thinking
  • Organizational Skills
  • Resilience
  • Professionalism
  • Top Action Verbs

    Use action verbs to highlight achievements and responsibilities on your resume.

  • Managed
  • Coordinated
  • Provided
  • Assisted
  • Resolved
  • Communicated
  • Collaborated
  • Organized
  • Implemented
  • Served
  • Prepared
  • Promoted
  • Developed
  • Maintained
  • Supervised
  • Trained
  • Planned
  • Executed
  • Advised
  • Recommended
  • Designed
  • Delivered
  • Handled
  • Supported
  • Facilitated
  • Ensured
  • Monitored
  • Evaluated
  • Adapted
  • Responded
  • Engaged
  • Negotiated
  • Resolved
  • Enhanced
  • Implemented
  • Managed
  • Oversaw
  • Facilitated
  • Education

    To add your education or certificates to your resume, start by creating a dedicated section titled "Education" or "Certifications". Here, list your qualifications in reverse chronological order starting with the most recent first. Include the name of the institution, program title, date of completion, and any honors or special achievements. For certificates, specify the certifying body alongside these details. Remember, relevance is key; prioritize listing education and certificates that align with the job you're applying for in the Hospitality industry. This highlights your targeted expertise, promoting your suitability for the role.

    Resume FAQs for Hospitalitys


    What is the ideal length for a hospitality resume?


    The ideal length for a hospitality resume is typically one page. However, if you have extensive experience or qualifications, it can be up to two pages. The key is to be concise and highlight only the most relevant information.


    What format should I use for my hospitality resume?


    The most common and recommended format for a hospitality resume is the reverse-chronological format. This format lists your work experience in reverse chronological order, starting with your most recent job. It's easy to read and allows employers to quickly see your career progression.


    How can I make my hospitality resume stand out?


    To make your hospitality resume stand out, focus on quantifying your achievements and using industry-specific keywords. Highlight any relevant certifications, language skills, or awards. Additionally, tailor your resume to the specific job you're applying for by emphasizing the skills and experiences that align with the job requirements.


    Should I include references on my hospitality resume?


    It's generally not necessary to include references on your hospitality resume. Instead, you can simply state 'References available upon request' at the bottom of your resume. Employers will request references if they decide to move forward with your application.


    How can I highlight my customer service skills on a hospitality resume?


    To highlight your customer service skills on a hospitality resume, use specific examples and metrics. For instance, you could mention that you consistently received high customer satisfaction scores or that you resolved a certain percentage of customer complaints within a given timeframe. Use action verbs like 'assisted,' 'resolved,' and 'accommodated' to describe your customer service experiences.

    Hospitality Resume Example

    Hospitality professionals create memorable guest experiences through impeccable service. Roles involve greeting guests warmly, managing reservations efficiently, and addressing concerns tactfully. When writing a hospitality resume, highlight exceptional customer service skills honed through experience. Detail your ability to multitask under pressure while maintaining a friendly, professional demeanor. Include relevant certifications and quantify accomplishments to stand out.

    Barry Curtis
    (497) 607-7282

    Versatile hospitality professional with over 10 years of experience in delivering exceptional guest experiences across various roles. Adept at anticipating needs, resolving conflicts, and fostering positive relationships with guests and team members alike. Committed to creating memorable moments and ensuring operational efficiency in fast-paced environments.

    Work Experience
    Guest Services Manager
    05/2019 - Present
    The Ritz-Carlton New York, Central Park
    • Oversee daily operations of the front office, concierge, and guest services departments, ensuring seamless coordination and exceptional service delivery.
    • Implement and monitor guest satisfaction initiatives, resulting in a 15% increase in positive reviews and a 95% guest retention rate.
    • Train, mentor, and evaluate a team of 30+ employees, fostering a culture of excellence and continuous improvement.
    • Develop and maintain strong relationships with high-profile guests, VIPs, and corporate clients, leading to a 20% increase in repeat bookings.
    • Collaborate with cross-functional teams to plan and execute special events, conferences, and weddings, consistently exceeding client expectations.
    Front Office Supervisor
    02/2016 - 04/2019
    Bellagio Las Vegas
    • Supervised a team of 20 front desk agents, ensuring efficient check-in/out processes and prompt resolution of guest inquiries and concerns.
    • Implemented a new queue management system, reducing average wait times by 30% and improving guest satisfaction scores.
    • Conducted regular training sessions on service standards, upselling techniques, and conflict resolution, resulting in a 25% increase in room upgrades and a 90% employee retention rate.
    • Managed inventory and allocation of room types, optimizing occupancy rates and maximizing revenue during peak periods.
    • Assisted in the development and rollout of a new contactless check-in process, enhancing guest convenience and safety during the pandemic.
    Guest Relations Coordinator
    08/2013 - 01/2016
    Fontainebleau Miami Beach
    • Served as the primary point of contact for guest inquiries, complaints, and feedback, demonstrating active listening and empathy to ensure positive resolutions.
    • Coordinated with housekeeping, maintenance, and other departments to promptly address guest requests and maintain high levels of cleanliness and functionality.
    • Managed the resort's lost and found system, reuniting guests with their misplaced belongings and garnering praise for attentive service.
    • Assisted in organizing and executing daily resort activities, special events, and themed parties, contributing to enhanced guest engagement and satisfaction.
    • Maintained accurate records of guest interactions, feedback, and preferences, utilizing data to inform service improvements and personalize future stays.
  • Guest Relations
  • Front Office Operations
  • Team Leadership
  • Training & Development
  • Conflict Resolution
  • Upselling & Revenue Optimization
  • Event Planning & Coordination
  • Customer Service
  • Multi-tasking
  • Problem-solving
  • Interpersonal Communication
  • Attention to Detail
  • Adaptability
  • Time Management
  • Hospitality Software (PMS, CRM)
  • Education
    Bachelor of Science in Hospitality Management
    08/2009 - 05/2013
    University of Central Florida, Orlando, FL
    Hospitality Management Resume Example

    As a hospitality manager, you are responsible for overseeing all aspects of hotel, resort, or restaurant operations to ensure exceptional guest experiences. Your role encompasses supervising staff, managing budgets, maintaining high service standards, and driving overall operational efficiency. When crafting a resume for a hospitality management position, it's crucial to highlight your customer service expertise, leadership qualities, and proven ability to motivate and manage teams. Provide specific examples that demonstrate your success in areas like increasing revenue, improving guest satisfaction metrics, or streamlining operational processes. Tailor your resume to each job opening, incorporating relevant keywords from the job description. Present your information clearly with a well-formatted layout, and proofread meticulously to ensure a polished, professional document that showcases your qualifications effectively.

    Arron Hayes
    (668) 288-5319
    Hospitality Management

    Highly motivated and customer-oriented Hospitality Management professional with a proven track record of delivering exceptional guest experiences. Adept at leading and training teams, optimizing operations, and implementing innovative strategies to drive customer satisfaction and revenue growth.

    Work Experience
    Hospitality Manager
    01/2019 - Present
    Marriott International
    • Spearheaded the implementation of a new guest loyalty program, resulting in a 25% increase in repeat bookings and a 15% boost in revenue.
    • Developed and conducted comprehensive training programs for front-line staff, enhancing service quality and guest satisfaction scores by 30%.
    • Optimized inventory management and procurement processes, reducing costs by 12% while maintaining high standards of quality.
    • Collaborated with the marketing team to design and execute targeted promotional campaigns, driving occupancy rates up by 20% during off-peak seasons.
    • Managed a team of 50+ employees, fostering a positive work environment and achieving a 95% employee retention rate.
    Assistant Hospitality Manager
    06/2016 - 12/2018
    Hilton Hotels & Resorts
    • Assisted in the day-to-day operations of a 500-room property, ensuring smooth functioning of front desk, housekeeping, and concierge services.
    • Implemented a guest feedback monitoring system, enabling swift resolution of complaints and a 25% reduction in negative reviews.
    • Developed and maintained strong relationships with key corporate clients, securing long-term contracts worth over $1 million annually.
    • Spearheaded the organization of high-profile events and conferences, consistently exceeding client expectations and generating positive word-of-mouth referrals.
    • Mentored and trained junior staff members, contributing to a 30% improvement in employee performance and job satisfaction.
    Front Office Supervisor
    01/2014 - 05/2016
    Hyatt Hotels Corporation
    • Supervised a team of 20 front desk agents, ensuring efficient check-in/check-out processes and high levels of guest satisfaction.
    • Implemented a new scheduling system, optimizing staff allocation and reducing labor costs by 10%.
    • Developed and conducted regular training sessions on customer service best practices, resulting in a 20% increase in positive guest reviews.
    • Assisted in the development and implementation of upselling strategies, contributing to a 15% increase in ancillary revenue.
    • Handled complex guest complaints and issues with professionalism and empathy, maintaining a 95% resolution rate.
  • Customer Service
  • Team Leadership
  • Operations Management
  • Revenue Optimization
  • Training & Development
  • Event Planning
  • Inventory Management
  • Budgeting & Forecasting
  • Quality Assurance
  • Complaint Resolution
  • Upselling Techniques
  • Hotel Front Office Systems
  • Property Management Systems (PMS)
  • Employee Scheduling
  • Hospitality Marketing
  • Education
    Bachelor of Science in Hospitality Management
    09/2010 - 05/2014
    Cornell University, Ithaca, NY
    Hotel Experience Resume Example

    Hotel experience roles revolve around delivering world-class hospitality. Duties encompass seamless guest interactions, from warm greetings to resolving queries with finesse. Exceptional communication, problem-solving, and multitasking prowess are vital. When crafting resumes, highlight relevant experience, customer service excellence, and meticulous attention to detail. Strategically weave action verbs to showcase achievements, quantifying accomplishments to leave a lasting impression.

    Francis Fox
    (346) 339-1934
    Hotel Experience

    Seasoned hotel professional with a proven track record of delivering exceptional guest experiences and driving customer satisfaction. Adept at managing front desk operations, coordinating with various departments, and ensuring seamless service delivery. Committed to creating memorable stays and fostering a positive work environment.

    Work Experience
    Guest Experience Manager
    06/2019 - Present
    The Ritz-Carlton New York, Central Park
    • Spearheaded initiatives to enhance guest satisfaction, resulting in a 15% increase in positive reviews and a 10% rise in repeat bookings.
    • Implemented a comprehensive training program for front desk staff, improving service consistency and reducing check-in times by 20%.
    • Collaborated with housekeeping and maintenance teams to ensure prompt resolution of guest concerns, maintaining a 95% guest satisfaction rate.
    • Developed and executed personalized guest experience strategies, leading to a 25% increase in guest loyalty program enrollments.
    • Managed a team of 20 front desk associates, fostering a positive work environment and achieving a 90% employee retention rate.
    Front Office Supervisor
    02/2016 - 05/2019
    Hyatt Regency Chicago
    • Supervised a team of 15 front desk agents, ensuring efficient check-in/check-out processes and prompt resolution of guest inquiries.
    • Implemented a guest recognition program, leading to a 20% increase in positive guest feedback and a 15% improvement in employee engagement.
    • Collaborated with revenue management to optimize room inventory and pricing strategies, contributing to a 10% increase in RevPAR.
    • Conducted regular training sessions on service standards and problem-solving techniques, resulting in a 25% reduction in guest complaints.
    • Assisted in the successful execution of high-profile events, receiving praise from event organizers and attendees for exceptional service.
    Front Desk Agent
    08/2014 - 01/2016
    InterContinental Miami
    • Provided exceptional guest service, consistently exceeding guest expectations and receiving numerous positive reviews.
    • Maintained accurate guest records and billing information, ensuring a seamless check-in and check-out process.
    • Demonstrated proficiency in resolving guest concerns and complaints, leading to a 95% guest satisfaction rate.
    • Assisted in the training and onboarding of new front desk agents, contributing to a smooth transition and improved team performance.
    • Collaborated with concierge and bellstaff to provide personalized recommendations and assistance to guests.
    Guest Service Representative
    06/2012 - 07/2014
    Hilton Orlando
    • Welcomed guests and provided efficient check-in and check-out services, ensuring a positive first and last impression.
    • Demonstrated excellent communication skills, addressing guest inquiries and concerns with professionalism and empathy.
    • Maintained a thorough knowledge of hotel amenities, services, and local attractions to provide accurate information to guests.
    • Assisted in the coordination of room assignments and special requests, ensuring guest satisfaction and optimal room utilization.
    • Participated in cross-departmental projects and initiatives, contributing to the overall success of the hotel.
  • Guest Relations
  • Front Desk Operations
  • Customer Service
  • Team Leadership
  • Problem-solving
  • Conflict Resolution
  • Training & Development
  • Revenue Management
  • Property Management Systems
  • Upselling Techniques
  • Event Coordination
  • Multilingual (English, Spanish, French)
  • Interpersonal Communication
  • Attention to Detail
  • Adaptability
  • Education
    Bachelor of Science in Hospitality Management
    08/2008 - 05/2012
    University of Central Florida, Orlando, FL
    Hospitality Manager Resume Example

    A Hospitality Manager orchestrates an exceptional guest experience by overseeing lodging operations and leading service staff with finesse. When crafting your resume, showcase standout leadership and problem-solving skills by quantifying achievements like boosting guest ratings or streamlining processes. Highlight your ability to motivate teams and deliver service that creates memorable, loyalty-inspiring stays.

    Janice Barnett
    (446) 255-9187
    Hospitality Manager

    Highly motivated and experienced Hospitality Manager with a proven track record of success in delivering exceptional guest experiences and driving operational excellence. Skilled in team leadership, revenue optimization, and implementing innovative strategies to enhance customer satisfaction and loyalty.

    Work Experience
    Hospitality Manager
    01/2019 - Present
    The Ritz-Carlton
    • Spearheaded a guest satisfaction initiative that resulted in a 15% increase in positive reviews and a 10% boost in repeat business.
    • Implemented a comprehensive training program for staff, leading to a 20% reduction in guest complaints and a 25% improvement in employee retention.
    • Optimized revenue management strategies, resulting in a 12% increase in RevPAR and a 5% growth in overall hotel revenue.
    • Collaborated with the marketing team to develop targeted campaigns, driving a 30% increase in direct bookings and a 15% rise in occupancy rates.
    • Introduced eco-friendly practices across the hotel, reducing energy consumption by 20% and waste by 25%.
    Assistant Hospitality Manager
    06/2016 - 12/2018
    Hyatt Regency
    • Assisted in the successful launch of a new hotel restaurant, contributing to a 25% increase in food and beverage revenue.
    • Developed and implemented standard operating procedures for front desk operations, resulting in a 30% reduction in check-in times and improved guest satisfaction.
    • Managed a team of 30 employees, fostering a positive work environment and achieving a 95% employee satisfaction rate.
    • Created and executed a comprehensive upselling strategy, leading to a 20% increase in room upgrades and ancillary revenue.
    • Played a key role in the successful organization of high-profile events, receiving praise from clients and senior management.
    Front Office Supervisor
    03/2014 - 05/2016
    Fontainebleau Miami Beach
    • Supervised a team of 15 front desk agents, ensuring smooth daily operations and providing exceptional guest service.
    • Implemented a new check-in process that reduced wait times by 40% and increased guest satisfaction scores by 20%.
    • Developed and conducted training sessions for new hires, resulting in a 30% reduction in onboarding time and improved employee performance.
    • Handled guest complaints and resolved issues promptly, maintaining a 95% guest satisfaction rate.
    • Assisted in the development and implementation of a new property management system, streamlining front office processes.
  • Guest Relations
  • Revenue Management
  • Team Leadership
  • Operations Management
  • Training and Development
  • Event Planning
  • Problem-Solving
  • Communication
  • Customer Service
  • Budgeting and Forecasting
  • Property Management Systems
  • Upselling Techniques
  • Quality Assurance
  • Conflict Resolution
  • Strategic Planning
  • Education
    Bachelor of Science in Hospitality Management
    09/2010 - 05/2014
    Cornell University, Ithaca, NY